6/10 Good
June 13, 2019
Good location but improvements needed
Beds were extremely hard and nothing close to a pillow top mattress as described. When we complained about this as soon as we checked in the manager requested the mattress to be flipped by the staff.... obviously this made no difference but when I said this wasn't good enough I was laughed at by the staff in question and told for a different mattress I would need to pay extra.
We brought this up with management and they echoed this so after some arguing over the advertised description he eventually gave us a different room. This wasn't much better but by this stage we just wanted a room as a refund was being refused.
The complimentary breakfast was basic and cooked to order so OK to start the day but don't get too excited but fresh bread would have been nice.
The hotel is in a good location and within walking distance of the markets and lots of good restaurants also a very nice gesture from management was to keep our room on for a very late check out as our bus didn't leave until evening.
Decent enough budget hotel but some slight updates and improvements needed.
Bobby
Bobby, 2-night romance trip
Verified Hotels.com guest review