We booked a Seaview Cottage room for a weekend trip, arrived after a long journey, and they put us in a tiny moldy room (with insects) in the back of the property - without saying anything about how we had paid for a better room. I then asked (had to ask repeatedly) about the "Seaview" cottage, and they finally told us they sold it to someone else. It looks like a large group came in and they "bumped" us. No loss for them; too bad for us.
We then had to wait for the manager to wake up, and he couldn't care less that we traveled the long journey or that we made a prepaid reservation. No apology. He gave us a refund, but used the bad hotel exchange rate (we paid online in USD), so we lost money on the reservation itself. And of course, we had to pay for transportation to their remote location twice (there's no sign outside their resort) and wasted hours overall dealing with this mess.
The worst part was the manager's attitude: he didn't offer any help in finding another hotel. His attitude was of absolute indifference and didn't apologize for screwing us. We wasted the rest of the day to find another hotel. Thanks for ruining our weekend vacation to Camotes. They don't care about customers or honesty. Seriously, trying to pass off a basic moldy dirty room hoping that we wouldn't notice that we paid for a better room? Oh, and false advertising in their listing online: they don't have WiFi. What kind of people run a business this way?