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Photo gallery for PHÖNIX Hotel

In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing

Overview of PHÖNIX Hotel


4.0 star property
4-star hotel in Bergneustadt with indoor pool and restaurant

8.4/10 Very Good

81 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
The price is P 6,243
Price available on 02/26/2023
Am Räschen 2, Bergneustadt, 51702

Room options

About this area

Getting around

  • Cologne - Bonn Airport (CGN) - 49 min drive
  • Gummersbach Station - 15 min drive
  • Gummersbach Dieringhausen Station - 18 min drive
  • Meinerzhagen Station - 19 min drive
  • Airport shuttle (surcharge)


  • Feste Neustadt - 12 min walk
  • Micha's Momente - 14 min walk
  • Villa Coco - 17 min walk
  • Rustika - 19 min walk
  • Schwarzenberger Hof - 4 min drive

About this property


A great choice for a stay in Bergneustadt, PHÖNIX Hotel features an airport shuttle. You can indulge in hot stone massages, facials, or mani/pedis, and grab a bite to eat at Panorama Restaurant, which serves regional cuisine and is open for lunch and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights at this upscale hotel. Fellow travelers say good things about the helpful staff.


English, German, Polish, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms


  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground
  • Children's menu

Working away

  • Meeting rooms


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An indoor pool
  • Spa services
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge


  • English
  • German
  • Polish
  • Russian
  • Turkish

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, body treatments, and manicures and pedicures.


Panorama Restaurant - This restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.


This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Does PHÖNIX Hotel offer free cancellation for a full refund?
Yes, PHÖNIX Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at PHÖNIX Hotel?
As of January 31, 2023, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on February 26, 2023 start from P 6,243, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at PHÖNIX Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at PHÖNIX Hotel?
Yes, there's an indoor pool.
Are pets allowed at PHÖNIX Hotel?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at PHÖNIX Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by PHÖNIX Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at PHÖNIX Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at PHÖNIX Hotel and nearby?
PHÖNIX Hotel has an indoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near PHÖNIX Hotel?
Yes, Panorama Restaurant offers alfresco dining and regional cuisine. Nearby restaurants include Feste Neustadt (12-min walk), Micha's Momente (14-min walk), and Bowlingcenter Oberberg (2.1 mi).
What's the area around PHÖNIX Hotel like?
PHÖNIX Hotel is located a short 1-minute walk from Bergisches Land Nature Park.



Very Good




Staff & service




Property conditions & facilities




10/10 Exceptional

Rue, 1-night trip
Verified guest review

6/10 Good

Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Florian, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Really helpful staff,clean and friendly hotel
Vernon, 4-night family trip
Verified guest review

8/10 Very Good

Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Steve, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Verified guest review

10/10 Exceptional

Danny, 1-night business trip
Verified guest review

10/10 Exceptional

Alles Perfekt, schöner Wellnessbereich
Alles wunderbar, so wie es sein sollte. Vielen Dank! Gerne wieder
Manfred, 1-night business trip
Verified guest review

10/10 Exceptional

sehr schönes Hotel. Es hsz mir sehr gut gefallen. Für die Speisrkarte im Restaurant hätte ich mi mehr gewünscht. Alle Speisen sind sehr Hochpreisig. Die Qualität ist einwandfrei.
Michael, 2-night business trip
Verified guest review

10/10 Exceptional

Martin, 1-night trip
Verified guest review

10/10 Exceptional

Michael, 3-night trip
Verified guest review