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Grand Hotel

4.0 star property
4-star hotel in Nuwara Eliya with 4 restaurants and spa

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Grand Hotel

Photo gallery for Grand Hotel

Lobby sitting area
Indoor pool
Property entrance
Premium bedding, minibar, in-room safe, desk
Coffee shop

Overview of Grand Hotel

8.8

Fabulous

Property highlights

  • Bar
  • Pool
  • Free parking
  • Spa
  • Gym
Map
Grand Hotel Rd, Nuwara Eliya, 22200
Main amenities
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Fitness center
  • Sauna
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Business center
  • Terrace
  • 24-hour front desk
Feel at home
  • Playground on site
  • Rollaway/extra beds
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden

Room options

View all photos for Deluxe Double Room, 1 Bedroom, Accessible, Hill View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 Bedroom, Accessible, Hill View

  • 22 sq m
  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

  • 22 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

About this area

Getting around

  • Bandaranaike Intl. Airport (CMB) - 61.8 miles/99.5 km

Restaurants

  • Themparadu - 8 min walk
  • Salmiya - Italian Pizza - 9 min walk
  • Grand Indian Restaurant - 1 min walk
  • Indian Summer Resturant - 4 min drive
  • Grand Thai Restaurant - 2 min walk

About this property

Grand Hotel

Grand Hotel is a great choice for a stay in Nuwara Eliya. Guests can be pampered with spa services at the spa, and Grand Indian, one of 4 restaurants, serves Indian cuisine and is open for lunch and dinner. Other highlights at this upscale hotel include 3 bars/lounges, an indoor pool, and a fitness center.

Languages

English

Sustainability

Sustainability practices

Garden
Bicycle rentals
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 154 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Lockers available
  • Banquet hall

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Grand Spa has 3 treatment rooms including rooms for couples. The spa is open daily.

Dining

Grand Indian - This restaurant specializes in Indian cuisine and serves lunch and dinner.
Grand Thai - This restaurant specializes in Thai cuisine and serves lunch and dinner. Open daily.
Magnolia - This restaurant specializes in international cuisine. Open 24 hours. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 125
  • Christmas Eve (24 December) Gala Dinner per child: USD 63 (from 5 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 5 to 11 years old)

Optional extras

  • Housekeeping is available for an additional fee

Children & extra beds

  • Rollaway beds are available for USD 11.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Frequently asked questions

Does Grand Hotel offer free cancellation for a full refund?
Yes, Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel?
Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Grand Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Grand Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
What is there to do at Grand Hotel and nearby?
Grand Hotel has 3 bars, a spa, and an indoor pool, as well as a fitness center, an arcade, and a picnic area.
Are there restaurants at or near Grand Hotel?
Yes, there are 4 onsite restaurants, featuring Indian cuisine.
What's the area around Grand Hotel like?
Grand Hotel is a short 9-minute walk from Nuwara Eliya Golf Club and 5 minutes' walk from Victoria Park.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very Good

Pushpavaly, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rafi, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sherine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Celestina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ismar, 1-night trip
Verified Hotels.com guest review

2/10 Poor

We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards
Kamani, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Priyanthi, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Timothy, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.
2-night romance trip
Verified Expedia guest review