Best Western Plus Crystal, Hotel & Spa

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Overview of Best Western Plus Crystal, Hotel & Spa

Best Western Plus Crystal, Hotel & Spa

4.0 star property
4-star hotel in Nancy City Centre with spa and indoor pool

0 verified guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • Laundry facilities
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Bar/lounge
  • 24-hour room service
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Library
For families
  • Free cribs/infant beds
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Nancy City Centre
  • Place Stanislas - 2 min drive

Getting around

  • Metz (ETZ-Metz - Nancy - Lorraine) - 34 min drive
  • Epinal (EPL-Mirecourt) - 49 min drive
  • Nancy Station - 5 min walk
  • Nancy Houdemont Station - 8 min drive
  • Laneuveville-devant-Nancy Station - 8 min drive

About this property

Best Western Plus Crystal, Hotel & Spa

Located near a train station, Best Western Plus Crystal, Hotel & Spa is a great choice for a stay in Nancy. Guests can go for a swim in the indoor pool and visit the spa to be pampered with massages, facials, or body scrubs. This upscale hotel also features a bar/lounge, a sauna, and a steam room. Fellow travelers like the breakfast and central location.


English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms
  • Arranged over 6 floors


  • Check-in time from 4:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (2 per room)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Bar/lounge
  • 24-hour room service

Working away

  • 3 meeting rooms
  • Computer station


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • 3 buildings/towers
  • Built in 1889
  • Terrace
  • Library
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room


  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge


  • English
  • French

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 18 for adults and EUR 7 for children (approximately)


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).


Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.

Also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

Overall score and ratings

10/10 Exceptional

Franck, 1-night trip
Verified guest review

8/10 Very Good

Jeff, 1-night family trip
Verified guest review

10/10 Exceptional

Wonderful location. Very good value for money. Excellent, helpful and personable staff. Great bar area downstairs. Lovely rooftop open air bar. Best room (and bed) for the money I've had in years. Exceptional breakfast. Easy (free) on street parking (6pm to 10am) very near to the hotel. The LARGE room was very quiet, and the double curtains kept the room dark late into the morning. Highly Recommended.
Howard J, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min away and there is no temporary park on site so not easy to unload our luggage. Bar downstairs was a total disaster, loud music and poor offer. Spa in the hotel meant lots of guests around in bathrobe/swimsuit at all times….
Alberto, 1-night family trip
Verified guest review

10/10 Exceptional

Nicely refurbished with everything you need
Nice refurbished hotel with pool, sauna, roof top.
David, 2-night trip
Verified guest review

10/10 Exceptional

We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!
ZAIN, 2-night family trip
Verified guest review

10/10 Exceptional

Paul, 1-night business trip
Verified guest review

10/10 Exceptional

Jean-Baptiste, 1-night business trip
Verified guest review

8/10 Very Good

Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.
Mike, 1-night family trip
Verified Expedia guest review

6/10 Good

They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there. On a positive side - good location and a delightful, helpful receptionist.
Georgina, 1-night trip with friends
Verified guest review