Gamma de Fiesta Inn Mérida El Castellano

Clean facility, friendly staff and in a good location to take advantage of the main tourist attractions. However, the room itself felt a concrete prison A view from one of of the two small windows led to the a concrete wall 10 feet away. If you looked out from the edge of the other you could see a few roof tops. I stayed in one of the suites. It was stark and devoid of any character. Just blank concrete walls and the most uncomfortable furnishings you can imagine.It's alienating to say the least and not nice to be in. There is no desk and the room has very view outlets. I travel with an extension chord. For the money I would expect a lot more. As you can see from the photo there are rooms with views. Maybe they put the gringos in the lousy rooms because they know they are just passing through. If you stay in this hotel, insist on a room with a city view and you'll be okay. For $100 plus US a night I would have expected it would come with water and a package of coffee each day. Not so! A ten cent pack of coffee is an extra charge. It's bare bones at best. Would I stay here again. NO!

The staff to a person was helpful and welcoming. The hotel’s location is especially good for new visitors to Mérida. The hotel’s Mérida map had a serious error showing the wrong location for the Museo de la Ciudad. other than that issue, our stay was excellent.

The bed was not a king as I expected and the air conditioning wasn’t that cool

The location is great and the staff is responsive. Two major downfalls are

Totally wheelchair accessible, including the shower. Quiet, about 5 blocks to the cathedral plaza

The fitted sheets did not fit the bed Uncomfortable nightly with the sheets. No refrigerator in our room. Staff : Sara who cleaned out room was very good. Staff at the outside entrance daily were very nice and informative and helpful.

We loved this hotel! The staff, the location, the pool, the brekfast and the rooms were fantastic! Would definitely stay here again.

Very comfortable bed. Good water pressure. Great location. Onsite restaurant had good breakfast buffet. Stayed here one night after a long flight from Vancouver. Comfortable spot to recover from 18 hours travel.

No refrigerator in our room but there were in other rooms. The linens: fitted sheets do not fit the bed. Issues with the fitted sheet all night long bunching up , coming off the bed, etc....Awful.

This hotel gets high marks in all areas. The rooms were very large, and included a 4-person dining table and double bathroom sinks. The staff was exceptional, both friendly and exceedingly helpful. The best property feature was the lobby, an inviting and relaxing area for lounging, reading, having coffee or a drink. The restaurant right next to it was large and convenient. The pool area, though not spacious, was very pleasant.