6/10 Good
June 27, 2022
Every Grey Cloud has a Silver Lining
1st. Reception needs to work on their hospitality. They do not give a warm welcome. I don’t know if it was because my nationality or race.
2nd. The room my husband and I were assigned was infested with bed bugs. This came to our attention at 3am when we were getting bit everywhere. Upon discovery we asked for another room. Was given an option of 5 or 6 different rooms. First room that was right next to ours was being treated for bed bugs (so though Receptionist no knew of this she still put us in the room right next to it). We know this because the room was disheveled and reeked of bed bug treatment spray. The next four or five rooms was not only a downgrade from our original room but also cleanliness was below par. Tired from walking and getting lost in their maze we were going to settle was a partially clean room. But turning on the AC made this loud noise and bad smell. We had our last straw and firmly requested a room of equal or more value like we paid for. Minus the bed bugs, the broken AC, and half cleaned bed and bathroom. Finally was given an adequate room.
3rd. Manager did do its best to rectify the situation the following day.
***SILVER LINING***
4th. The food was excellent FIVE stars all the way. Everything was clean plates and utensils and eating area. Food staff was even better. Very polite and helpful.
5th. Entertainment staff were great and fun.
6th. Pool and beach area allowed for great relaxation and at times fun games and activities.
2-night trip
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