Cloud Hotel & Suites

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Indoor pool
Indoor pool
Indoor pool
Room

Overview of Cloud Hotel & Suites

Cloud Hotel & Suites

4.0 star property
4-star Nairobi hotel with 1 indoor pools, connected to a shopping center

7.0/10 Good

63 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Airport shuttle
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Parklands
  • Nairobi National Park - 31 min drive
  • Thika Road Mall - 32 min drive

Getting around

  • Nairobi (WIL-Wilson) - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive
  • Syokimau Station - 34 min drive
  • Nairobi Station - 36 min drive
  • Syokimau SGR Railway Station - 40 min drive
  • Airport shuttle (surcharge)

About this property

Cloud Hotel & Suites

4-star hotel in the heart of Parklands
Consider a stay at Cloud Hotel & Suites and take advantage of a roundtrip airport shuttle, a poolside bar, and a coffee shop/cafe. For some rest and relaxation, visit the Turkish bath/hammam or hot tub, and indulge in a deep-tissue massage or aromatherapy. The onsite local and international cuisine restaurant features pool views and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An indoor pool and an outdoor pool, with free cabanas and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and a 24-hour front desk
  • Concierge services, a banquet hall, and a front desk safe
  • Guest reviews give good marks for the pool, helpful staff, and proximity to shopping
Room features
All 39 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

English, French, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms

Arriving/Leaving

  • Check-in time from noon - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Boat tours nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Spa tub

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • French
  • Russian

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 9 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in is available.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites offer free cancellation for a full refund?
Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cloud Hotel & Suites?
As of September 29, 2022, prices found for a 1-night stay for 2 adults at Cloud Hotel & Suites on October 23, 2022 start from P 2,419, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cloud Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cloud Hotel & Suites?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Cloud Hotel & Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cloud Hotel & Suites?
Yes, there's free self parking.
Is airport shuttle service offered by Cloud Hotel & Suites?
Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.
What are the check-in and check-out times at Cloud Hotel & Suites?
You can check in from noon - midnight. Check-out time is 11:30 AM. Contactless check-in is available.
What is there to do at Cloud Hotel & Suites and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a Turkish bath.
Are there restaurants at or near Cloud Hotel & Suites?
Yes, there's an onsite restaurant that offers alfresco dining, local and international cuisine, and pool views. Nearby restaurants include Coffee Casa (8-min walk) and Curry Flavors (9-min walk).
What's the area around Cloud Hotel & Suites like?
Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi. Travelers say this hotel is in a good location.

Overall score and ratings

7.0

Good

7.1/10

Cleanliness

7.5/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

4/10 Fair

Strange hotel, no water, people talking loud.
The room itself looked well appointed, with an worn out wash basin. Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel. It’s hard to find the hotel in the middle of a chaotic mall.
1-night trip
Verified Hotels.com guest review

2/10 Poor

FALSE ADVERTISING- Stay Away!
The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked hotels.com to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
David k, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptionally friendly, high quality hotel
The staff at this hotel really stands out. Always on their toes to offer you anything that you may please. Beautiful views, great standard, clean and safe. Diamond plaza offers below the hotel is worthy of a stroll, and location is prime. Gym is high quality and free, pool is good. The only thing this hotel could benefit from is an outside area. Everything is inside, including the pool.
Lars, 5-night business trip
Verified Hotels.com guest review

8/10 Very Good

Karen, 1-night trip
Verified Expedia guest review

8/10 Very Good

Overall nice experience during my stay.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great customer service! I would stay there again and I recommend it to anyone who is in Kenya.
Joyce, 2-night family trip
Verified CheapTickets guest review

10/10 Exceptional

Edith, 3-night trip
Verified Expedia guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

8/10 Very Good

Goog locality
sanchit, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

A View from the Clouds.
Good service and lovely restaurant with a view of the city.
Jerrill, 1-night family trip
Verified Hotels.com guest review