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1 room, 2 adults

JEN Singapore Orchardgateway by Shangri-La, Singapore, Singapore

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Pool
Great pool
WiFi
Good internet service
Bar
Bar is awesome
Value
Fairly good value for money

JEN Singapore Orchardgateway by Shangri-La, Singapore, Singapore

  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around JEN Singapore Orchardgateway by Shangri-La, Singapore, Singapore

Landmarks

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Getting around

  • Changi Airport (SIN) - 26 min drive
  • Singapore (XSP-Seletar) - 22 min drive
  • Johor Bahru (JHB-Senai Intl.) - 62 min drive
  • JB Sentral - 53 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

JEN Singapore Orchardgateway by Shangri-La, Singapore, Singapore’s small print

Also known as

  • Traders Hotel
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
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  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Hotel Singapore
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  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La
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  • Hotel Jen Orchardgateway Singapore by Shangri La
  • JEN Singapore Orchardgateway by Shangri-La Singapore
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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for SGD 105.93 per night

    Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for JEN Singapore Orchardgateway by Shangri-La, Singapore, Singapore

    • Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
      Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is JEN Singapore Orchardgateway by Shangri-La currently open?
      This property is closed from July 1 2020 to August 26 2020 (dates subject to change).
    • Is parking offered at JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
      You can check in starting at 2 PM. Check-out time is noon.
    • Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's an onsite restaurant that serves international cuisine.
    • What is there to do near JEN Singapore Orchardgateway by Shangri-La?
      Recommended spots to visit include Orchard Central (5-min walk), National Museum of Singapore (0.8 mi), and Peranakan Museum (1 mi).

    Recent reviews

    Superb 9.0 From 1,383 reviews

    Exceptional 10.0
    Great👍
    Johnny, ph4 night family trip
    Exceptional 10.0
    It's my mom's birthday and they give us some chocolates and balloon. so thoughtful. Nice location right next to the malls and subway station.
    ph2 night family trip
    Exceptional 10.0
    Best location
    Best location along Orchard Road. Staff are super friendly. Will definitely recommend and be back.
    Rhoel, ph1 night family trip
    Very good 8.0
    Good stay
    Overall it was a good stay. Will definitely stay there again
    Jennifer, ph6 night romance trip
    Exceptional 10.0
    It wasn’t great. Loved the hotel and staff was very friendly.
    Mark Wayne, ph2 night trip
    Exceptional 10.0
    A Plus for Location and Service
    Breakfast,room, location and club lounge check in was 10/10 ! However, upon entering the room,we found hair under the sheets! But housekeeping was apologetic and quick to change the mattress protector and sheets so it was fine with us. Other than that, my experience with this hotel was still great! Lounge that is well stocked with drinks and snacks, mall just below the hotel with lots of restaurants and shops PLUS an elevator that has direct access to the Somerset MTR station! Very convenient indeed! This is my 3rd time staying here and I think this is still the best place to stay in Singapore!
    ph2 night romance trip
    Exceptional 10.0
    Nice stay
    Was a birthday family stay. Hotel have do the special arrange of sending a slice of cake up for celebration as well as free upgrade for a nice view. Con: hotel should have check all room should have bath robe before Guess check in
    Jennifer, sg1 night family trip
    Exceptional 10.0
    Staycation w my family was great! Hotel staff were friendly and helpful. Great location, right above mrt, shopping mall, supermarket, 7-11. Lots of food selection ard. Room was clean and comes w great view. Crib was provided as well. Will definately stay again!
    Su Zhen, sg1 night family trip
    Exceptional 10.0
    Excellent location, good service and amazing pool.
    au2 night trip
    Exceptional 10.0
    MRT Somerset location, orchard Rd shopping
    Great location on the MRT. Getting a club class room was worthwhile and as they put on an excellent breakfast buffet and supper buffet. We walked up orchard Rd to see the Christmas lights. If you're a shopper this could be your idea of heaven. We also walked the quiet street Emerald Hill across the road to see some lovely old heritage buildings. For me it was mostly about proximity to the MRT in case it was oppressively hot or raining, the Somerset station is steps from the hotel.
    Janet, ca2 night trip

    JEN Singapore Orchardgateway by Shangri-La, Singapore, Singapore

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