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Batam City Hotel

Photo gallery for Batam City Hotel

Free WiFi
Room amenity
Free WiFi

Overview of Batam City Hotel

Batam City Hotel

3.0 star property
3-star Batam hotel with restaurant

7.6/10 Good

54 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
Komp. Penuin Centre Blok OB No. 1 -7, Batam, Batam Island, 29211

Room options

About this area

What's nearby

  • Nagoya Hill Mall - 11 min drive
  • Harbor Bay Ferry Terminal - 18 min drive
  • Batam Centre Ferry Terminal - 16 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive
  • Singapore Changi Airport (SIN) - 15.3 miles/24.7 km
  • Seletar Airport (XSP) - 22.1 miles/35.6 km
  • Free airport shuttle


  • Roasteree - 4 min walk
  • Sushi Tei - 6 min walk
  • Teras Cafe - 8 min walk
  • Sederhana Restaurant - 13 min walk
  • Acia Ikan Bakar - 14 min walk

About this property

Batam City Hotel

A great choice for a stay in Batam, Batam City Hotel features a free airport shuttle. Guests can indulge in massages, and Edelweiss serves international cuisine. Also, this hotel is 4.1 mi (6.7 km) from Batam Centre Ferry Terminal.


English, Indonesian

At a glance

Hotel size

  • 79 rooms
  • Arranged over 5 floors


  • Check-in time starts at 2:00 PM
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17


  • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site


  • Free airport shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast
  • Restaurant
  • Room service

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services


  • Built in 2014
  • Garden


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking


  • English
  • Indonesian

Room amenities

Freshen up

  • Hair dryer (on request)

Stay connected

  • Free WiFi


  • Daily housekeeping

Special features


Edelweiss - This buffet restaurant specializes in international cuisine.

Fees & policies


<p>This property accepts credit cards.</p>

Also known as

Batam City Hotel
Batam City Hotel Indonesia
Batam City Hotel Hotel
Batam City Hotel Batam
Batam City Hotel Hotel Batam

Frequently asked questions

Does Batam City Hotel offer free cancellation for a full refund?
Yes, Batam City Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Batam City Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Batam City Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Batam City Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Batam City Hotel?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Batam City Hotel and nearby?
Batam City Hotel has a garden.
Are there restaurants at or near Batam City Hotel?
Yes, Edelweiss offers international cuisine. Nearby restaurants include Roasteree (4-min walk), Sushi Tei (6-min walk), and Teras Cafe (8-min walk).
What's the area around Batam City Hotel like?
Batam City Hotel is a short 18-minute walk from Nagoya Hill Mall and 11 minutes' walk from Grand Batam Mall.







Staff & service


Property conditions & facilities


10/10 Exceptional

Lim, 2-night romance trip
Verified guest review

8/10 Very Good

A nice short getaway
Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Shirley, 2-night family trip
Verified guest review

8/10 Very Good

Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Chee Khim, 2-night business trip
Verified guest review

4/10 Fair

Staff made mistake and put blame on guest
Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!
Verified Expedia guest review

8/10 Very Good

Nice hotel near to BCS mall
Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.
Verified Expedia guest review

2/10 Poor

Worst hotel ever
I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned
Verified Expedia guest review

8/10 Very Good

nice room...good breakfast....good spacious and cleaned...courteous hotel staff
Verified Expedia guest review

8/10 Very Good

Verified guest review

10/10 Exceptional

It a clean hotel
I am stay there few times, it good location and free shuttle one way.
Verified guest review

10/10 Exceptional

Verified guest review