Hotel Figueroa Downtown Los Angeles, Los Angeles, United States of America

Nice hotel, was upgraded to a suite this time, spacious comfortable & very LA. Good staff, good food easy location to walk downtown LA

Staff was friendly, location was amazing

Great hotel itself room was very impressive however lacked functionality - the bathroom light lit up the whole room which wasn’t idea at night. There was no room to hang any clothes and not ironing board and iron. We were travelling for 3 weeks luckily only one night in this hotel otherwise we simply wouldn’t be able to organise our things. Overall the staff were frustrating. We were guaranteed 2 hour extension on check out through booking via hotels.com the staff were stand off-ish and not responding as if they knew nothing about this. When asking if we could check out an extra 1 hour later as our flight was a long time later we received mixed information. One person said yes 3pm and no cost, the other said we will charge you a half day to check out at 6pm and the manager said $50 extra for 3pm. So after just going with hotels.com 2pm check out we walked back into the hotel at 1pm to get ready for check out, and I asked for a ironing and iron. Walked upstairs and then our keys to our room wouldn’t work. This was so frustrating as we had so many conversations about our late check out with the same staff and they didn’t think to renew our cards. I again reminded them about the ironing board. So we now have 50mins until check out. I get back in the room and have a shower and 30mins to go we still haven’t got the ironing board and my husband has to call reception to remind them yet again. Overall nice but needs improvement to training staff adequately.

We enjoyed our stay at Hotel Figueroa. Staff were friendly and helpful and our room was very clean and quiet. The only downsides were a strong damp smell on our floor (but it was less noticeable in the room) and very poor water pressure in the shower.

Overall a great stay! The beds are the comfiest I have ever slept on and the hotel interior is unique and classy. They also provided umbrellas for us when it was raining. The free breakfast was high quality and I loved the selection of teas they offered. The only thing I would suggest is making sure the rooms are stocked with water and coffee. When we checked in the hotel staff handed us a card listing the amenities of our room - which included 2 water bottles per day and coffee. Unfortunately, our room did not include these items.