Hotel Rural El Refugio

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Overview of Hotel Rural El Refugio

Hotel Rural El Refugio

3.0 star property
Mountain Tejeda hotel with outdoor pool

7.8/10 Good

71 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Non-smoking
Map
Calle Cruz de Tejeda S/N, Tejeda, Gran Canaria, 35328
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Terrace
  • Garden
  • Picnic area
  • Limited hour front desk
  • Tour/ticket assistance
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Free self parking
  • Outdoor swimming pools
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • Barranco de Guayadeque - 92 min drive
  • Tauro - 62 min drive
  • Gran Canaria Stadium - 53 min drive

Getting around

  • Gran Canaria Airport (LPA) - 74 min drive

About this property

Hotel Rural El Refugio

When visiting Tejeda, Hotel Rural El Refugio is a great choice to consider. Guests can enjoy the outdoor pool, and continental breakfast is available daily. A terrace and a garden are other highlights. Fellow travelers say good things about the location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 2:00 PM - 7:00 PM
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from noon - 7:00 PM
  • There is no front desk at this property
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
  • Half board rate plans do not include drinks with dinner.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:30 AM–11:00 AM

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Facilities

  • 1 building/tower
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Freshen up

  • Private bathroom
  • Hair dryer (on request)
  • Towels

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 9.50 for adults and EUR 9.50 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for EUR 14.5 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, mobile payments and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

El Refugio Hotel Tejeda
El Refugio Tejeda
El Refugio
Hotel Rural El Refugio Hotel
Hotel Rural El Refugio Tejeda
Hotel Rural El Refugio Hotel Tejeda

Frequently asked questions

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

8.5/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very Good

Spent one night here whilst driving up through the mountains which was a scary experience.The hotel was good enough for one night and served its purpose.The restaurant was not open so we thought we would eat at the cafe/bar/restaurant next door to the hotel only to find that they closed at 17.30.We then booked a table at the hotel opposite and found the food inedible so we returned it and refused to pay.Don’t go to this restaurant.!
Neil, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lucas, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lovely friendly family feel, at 1510m high outside conditions can be harsh, but we were well looked after and enjoyed our stay.
2-night trip
Verified Expedia guest review

6/10 Good

No answer to messages when we had to try to change booking due to our dog being terminally ill
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel
Hotel was a beautiful location. Room was very comfortable. All the staff were very friendly and helpful. Wonderful views of the mountains.
elaine, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

4/10 Fair

5 stats for location, but not good otherwise
In the winter this place is very cold as it has little heating, thin bedding, draughty buildings. Generally old and worn out inventory. Needs a major upgrade. Price high in relation to what you get.
Verified Expedia guest review

8/10 Very Good

Genuine Hospitality
The owners of this hotel were genuinely kind and helpful from the moment we arrived. The location in the mountains is a perfect place to start your hikes through the interior of Gran Canaria and the breakfast is well worth the addition as it is both well stocked to get you going and, being a small, more remote location, there aren't much for other options. The hospitality alone is worth the stay, plus the amazing views found down any trail that start just a few minutes walk away. Highly recommended original, local, and authentic hotel.
Verified Hotels.com guest review

10/10 Exceptional

Very pleasant place and staff! : )
Verified Expedia guest review

8/10 Very Good

A great little find in the heart of Gran Canaria
This is a great little find in the centre of Gran Canaria. The owner Juan Manuel went out of his way to be helpful recommending hikes etc. The food in the evening was basic but very adequate and plenty of it. Breakfast was great! Although my room was a little dark (given how it faced) the hotel has a 'salon' with great views out to Tenerife for sunset. I would highly recommend this hotel. It's not luxury but the traditional rustic country feel makes up for this.
Verified Hotels.com guest review