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Best Western Nairobi Upperhill

Photo gallery for Best Western Nairobi Upperhill

In-room safe, desk, free WiFi, bed sheets
Terrace/patio
Front of property
Daily continental breakfast for a fee
Reception

Overview of Best Western Nairobi Upperhill

VIP Access

Best Western Nairobi Upperhill

3.5 star property
Colonial hotel in Nairobi Upper Hill with 4 restaurants

9.2/10 Superb

128 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Laundry facilities
Map
2nd Ngong Avenue, Nairobi

Guests rated this location 9.2/10 - Wonderful

Main amenities
  • Daily housekeeping
  • 4 restaurants
  • Breakfast available
  • Fitness center
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Snack bar/deli
For families
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Nairobi Upper Hill
  • Nairobi National Park - 20 min drive
  • Thika Road Mall - 28 min drive

Getting around

  • Nairobi (WIL-Wilson) - 14 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 18 min drive
  • Nairobi Station - 18 min drive
  • Syokimau Station - 24 min drive
  • Syokimau SGR Railway Station - 27 min drive
  • Airport pick-up service

Restaurants

  • Java KMA - 8 min walk
  • Bonds Garden Restaurant - 15 min walk
  • Java Upper Hill - 9 min walk
  • Art Caffe - Britam Tower - 11 min walk
  • Cheche Steakhouse - 15 min walk
Map

About this property

Best Western Nairobi Upperhill

Located just 2.9 mi (4.7 km) from the airport, Best Western Nairobi Upperhill offers a shuttle (available 24 hours). Guests can grab a bite to eat at one of the 4 restaurants and visit the fitness center for a workout. Other highlights at this Colonial hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers say good things about the helpful staff and breakfast.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms

Arriving/Leaving

  • Check-in time from 11:00 AM - 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 4 restaurants
  • Room service
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Swahili

Room amenities

Be entertained

  • Television
  • Premium TV channels

Home comfort

  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10–15 for adults, and USD 8–12 for children
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle. Maximum occupancy 3

Children & extra beds

  • Airport shuttle service for children costs USD 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi
Town Lodge Upper Hill Nairobi
Best Nairobi Upperhill Nairobi
Best Western Nairobi Upperhill Hotel
Best Western Nairobi Upperhill Nairobi
Best Western Nairobi Upperhill Hotel Nairobi

Frequently asked questions

Does Best Western Nairobi Upperhill offer free cancellation for a full refund?
Yes, Best Western Nairobi Upperhill does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Best Western Nairobi Upperhill?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Nairobi Upperhill?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Nairobi Upperhill?
Yes, there's free self parking.
Is airport shuttle service offered by Best Western Nairobi Upperhill?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 25 per vehicle.
What are the check-in and check-out times at Best Western Nairobi Upperhill?
You can check in from 11:00 AM - 6:00 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Best Western Nairobi Upperhill and nearby?
Best Western Nairobi Upperhill has a fitness center and a garden.
Are there restaurants at or near Best Western Nairobi Upperhill?
Yes, there are 4 onsite restaurants.
What's the area around Best Western Nairobi Upperhill like?
Best Western Nairobi Upperhill is a short 10-minute walk from Nairobi Hospital and 11 minutes' walk from Uhuru Park. Travelers say the area is safe.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.5/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Brent, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The connection with the Fairview Hotel is a key positive for this property.
Dean, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This is a very safe upscale hotel with two restaurants across the street from the Israel Embassy. We discovered there are two names to this property. Be sure to book as the Fairview Hotel for better rooms and poolside. The "Town Lodge Upper Hill " rooms were no where near as nice. I paid for an upgrade for my business trip and returned three times. The staff was very helpful and the food was great.
Heather, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel!
I loved staying at this hotel. It was comfortable, clean, good food, friendly and efficient staff, and a great location.
Shari, 11-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jean-Marc, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good friendly welcome and service from all the staff.
Alan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Still one of my favourite places to arrive in Nairobi.
Richard, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Thumbs up, would stay again
Very good stay. Good to reach, calm, good food and friendly staff.
Eelco, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service. Wonderful gardens. Great food. Good exercise room.
Dean Edward, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Ø Garcia, 10-night business trip
Verified Hotels.com guest review