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All properties in Playa del Carmen, Quintana Roo, Mexico

Senses Quinta Avenida By Artisan Adults Only

3.5-star beach hotel with outdoor pool, near Quinta Avenida

  • Free continental breakfast and free WiFi
From
P3,282

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  • Outdoor Pool
  • Outdoor Pool
  • Rooftop Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 45.
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5A. Avenida Norte # 324, Playa del Carmen, 77710, QROO, Mexico
7.6.Good.
  • No parking and staff not helping, no ice machine

    May 20, 2021

  • Upon check in I was advised my room I had already a booked an paid for was not available.…

    Mar 21, 2021

See all 119 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Free WiFi
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 22 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Spa services

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Nuestra Senora del Carmen Catholic Church - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Deluxe Suite
  • Junior Suite, 1 King Bed

Location

5A. Avenida Norte # 324, Playa del Carmen, 77710, QROO, Mexico
  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Nuestra Senora del Carmen Catholic Church - 10 min walk
  • Punta Esmeralda Beach - 32 min walk
  • Plaza Las Americas - 38 min walk
  • Playacar Golf Club - 45 min walk
  • Mario Villanueva Stadium Madrid - 5 min walk
  • Quinta Alegría Shopping Mall - 5 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 22 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily

Things to do

  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Ecotours nearby
  • Scuba diving nearby
  • Spa tub

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Elevator
  • Rooftop terrace
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s).

Small print

Also known as

  • ARTISAN Handmade Collection
  • Senses Quinta Avenida By Artisan Adults Only Playa del Carmen
  • ARTISAN Handmade Collection Playa del Carmen
  • ARTISAN Handmade Hotel Collection
  • ARTISAN Handmade Hotel Collection Playa del Carmen
  • Senses Quinta Avenida Artisan Adults Hotel Playa del Carmen
  • Senses Quinta Avenida Artisan Adults Hotel
  • Senses Quinta Avenida Artisan Adults Playa del Carmen
  • Senses Quinta Avenida Artisan Adults
  • Senses Quinta Avenida By Artisan Adults Only Hotel

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of MXN 1233 per person (roundtrip)

Policies

Pool access available from 8 AM to 10 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Senses Quinta Avenida By Artisan Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Senses Quinta Avenida By Artisan Adults Only.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes. Nearby restaurants include Ah Cacao Chocolate Café (3-min walk), Negroamaro (3-min walk), and 500 Gramos Grill (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 1233 per person roundtrip.
  • Have fun with nearby activities like cycling and scuba diving. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Senses Quinta Avenida By Artisan Adults Only also has spa services.
7.6.Good.
  • 6.0.Good

    Its well located

    The hotel is right on 5a. The bed is comfortable and clean room

    Mariela, 3 night trip, Mar 9, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    :)

    La localización del hotel es muy buena, rodeada de restaurantes y bares donde pasar el rato, en cuanto a la limpieza se podian notar algunas manchas en sabanas y almohadas. Nos hicieron un upgrade gratis por el programa de rewards. Cuando quisimos utilizar el jacuzzi de la habitabitacion nunca salio agua caliente, solo agua tibia-fria (mas fria que tibia), prendimos el hidromasaje de la tina y sabia una cucaracha muerta de una tuberia El personal muy amable.

    1 night trip, Mar 6, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Omar the recepcionist was the best part of the hotel, we had a few problems with the TV, airconditioning, water but he was very accomodating and went beyond the call of duty to make sure we were happy with our stay.

    8 night romance trip, Jan 31, 2021

    Verified Expedia guest review

  • 2.0.Poor

    There was a Jacuzzi there, but appeared to be for one person. The problem is there was no hot water in the hotel. They knew, and didn’t mention it when I checked in. It was New Year’s Eve, so we obviously wanted to take a shower before we went out. We had to take cold showers. It sucked. Obviously we didn’t even use the Jacuzzi, since there was no hot water. They try to make it up for me and gave us an upgrade in breakfast. Breakfast is a voucher at a nearby restaurant which was not that great.

    Esther, 1 night family trip, Dec 31, 2020

    Verified Expedia guest review

  • 6.0.Good

    No AC one day!! No elevator and nobody helped me with my 4 luggage’s to take them upstairs!! Rooms was pretty, rooftop and pool are nice!! Overnight FD not helpfully at all.

    1 night trip, Dec 14, 2020

    Verified Expedia guest review

  • 2.0.Poor

    This hotel is under construction and as such is not nearly what it could be - when I stayed for a day, there was construction/painting happening at the pool all day and construction in the lobby which looked like it wasn't open for business. There was also noise from the work being done and the power went out while I was trying to work. Unfortunately wouldn't recommend right now while they're renovating the hotel

    1 night trip, Dec 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Awesome stay at the Senses Quinta Avenida , enjoyed it so much that I stayed for another 8 days for a very reasonable rate to explore and enjoy Playa Del Carmen and its great vibe . Centrally located on fifth avenue with fantastic restaurants beaches and music to enjoy daily . Staff is top notch , very professional and courteous to your needs and spoke very good English . Rooms were immaculate and cleaned daily , and the bed and pillows were so comfortable I slept like a baby . The complimentary breakfast was around the corner at Dolce &Salato which is a quaint Bistro style restaurant with A local amazing musician playing frequently and enjoyed the food and atmosphere daily. So all in all excellent hotel ,People and city , to escape the Wuhu Flu craziness and Canadian Winter and enjoy some sunshine to recharge the old bones . Would highly recommend if you are a music lover for there is bars all around you with great musicians playing nightly . Salud 🍻

    14 night trip, Dec 5, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Place was nice and clean, staff was pleasant. We didn’t get the room we purchased but after speaking with the front desk staff we were moved to the correct room. One downside was the elevator out of service and our room was on the third floor so carrying heavy luggage was a pain.

    Karolina, 4 night romance trip, Nov 25, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    El servicio muy bueno, los cuartos limpios y la piscina tiene una linda vista.

    Gabriela, 6 night trip, Sep 17, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Hotel's location is great on Quinta avenida, right in the heart of the action! This means it's a little noisy at night, but that was no issue for me, as I expected it. Plus, all the music and crowds stop around 12am. The beach is super close and nice as well. The staff welcomed us warmly, the room was spacious, the bed comfortable. However, I'm mainly disappointed by how things went on. On the 1st morning, we noticed that there was no water. This could happen to any hotel, so went to go to the nearby Startbucks to grab coffee (interestingly, the room had a Nespresso machine, with a Nespresso capsule box, but it was empty, so pretty useless) and use their restroom. I noticed at least one other guest from the same hotel doing the same. We were also assured the problem would be fixed in about an hour. With this in mind we went to the beach. Came back to the hotel around 12pm hoping we'd be able to take a shower. However, this did not happen, as there was still no water. We were then assured that the problem would be fixed by 14:30. Needless to say, this did not happen. It was fixed around 16:30 and then of course there wasn't hot water, so we needed to wait at an hour more so it could heat up. The whole day was ruined, we spent it in waiting for the water problem to be fixed. I was expecting a short term solution, such as a few bottles mineral water for example, but none was offered. The following day before check out, I noticed that there was no hot water again.

    2 night romance trip, Jan 24, 2020

    Verified Orbitz guest review

See all 119 reviews