Grand Hotel Excelsior Port Royal

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Overview of Grand Hotel Excelsior Port Royal

Grand Hotel Excelsior Port Royal

3.5 star property
Waterfront hotel with outdoor pool, near Fort Charles
563 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is P5,509
Price available on 20/06/2022
Map
1 Port Royal Street, Kingston, Saint Andrew
Main amenities
  • 60 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Port Royal
  • Lime Cay Beach - 2 min drive
  • Jamaica Conference Center - 23 min drive
  • National Gallery of Jamaica - 24 min drive
  • African-Caribbean Heritage Centre - 24 min drive
  • National Heroes Park - 25 min drive
  • National Stadium - 35 min drive
  • Kingston and St. Andrew Parish Library - 36 min drive
  • United States of America Embassy - 38 min drive
  • Bob Marley Museum - 27 min drive
  • Emancipation Park - 41 min drive

Getting around

  • Norman Manley Intl. Airport (KIN) - 10 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Grand Hotel Excelsior Port Royal

Grand Hotel Excelsior Port Royal offers an airport shuttle (available 24 hours) for USD 20 per person roundtrip. Guests can take a dip in the outdoor pool or grab a bite to eat at Red Jack, which serves breakfast, lunch, and dinner. A bar/lounge and a terrace are other highlights, and rooms offer up nice touches like rainfall showerheads and pillowtop beds with Egyptian cotton sheets. Fellow travelers like the helpful staff and airport proximity.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Room service (late night)

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • Boat tours
  • Fishing
  • Beach nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • 4 buildings/towers
  • Built in 1950
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Lever door handles

Languages spoken

  • English

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Free rollaway/extra bed

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (roundtrip)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Overall score and ratings

5.9

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

8/10 Very Good

Overall it was a wonderful stay.
Marie, 4-night trip
Verified Hotels.com guest review

6/10 Good

I like the scenery but the room was dirty, comforter not spread and breakfast options limited.
Shaquille, 3-night romance trip
Verified Orbitz guest review

4/10 Fair

The location is good however the room was dirty, had to wipe it down with disinfectant wipes and lots of dirt came off the surfaces. Spent the first night cleaning. Did not feel comfortable using the facilities and walking on the rug. The hot water did not work properly. Someone came to clean the next day but this hardly made a difference. Clearly low cleaning standards. Pity - as the property has so much potential. Overpriced for quality of service. The young man who worked during the night was very nice though and tried to help, and had to keep apologizing for the bad condition of the hotel.
Jacqueline, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I love the view but I went for days with no hot water and the salt water pool is not working . And I will love not to see Falls advertisement Because what shows on the picture that was not the case there
Keleshia brown, 14-night romance trip
Verified Expedia guest review

8/10 Very Good

The property was convenient and relaxing. Night staff at front desk, Ryan was extremly helpful and friendly . Resturant bar staff was also very friendly and compliments going out to the chef for whipping up a quick meal for us even tho it was not lunch time as yet ! Excellent tasting food 😊 Will definetly visit again in the near future
Catrina, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Reception upon arrival was pleasant but kept interrupting his checkin for me to deal with other things instead of just finishing my check-in and then moving on to other things. Mattress and rug were very old, full of some kind of bed bugs biting me and I could not sleep there. I didn't trust that any other rooms would be better so I stayed elsewhere for the night. There were no heavy drapes to block people outside from seeing in to my room in the night with my light on! Only thin sheer white curtains. Only one little bar of soap for me to keep switching from shower to sink.
Jana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Abdiel, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

The bad service Can’t find the desk clerk. the bath is so dirty I have pictures I want my money back. the doors really No security. The desk clerk had to bring us towels Up under his armpit
Lateece, 1-night family trip
Verified Expedia guest review

8/10 Very Good

It's a really nice place to relax and that was my purpose for visiting.
Kwesi, 2-night trip
Verified Expedia guest review

6/10 Good

Charmaine, 2-night trip
Verified Expedia guest review