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All properties in Playa del Carmen, Quintana Roo, Mexico

Hotel Playa Encantada

Beaux Arts hotel with outdoor pool, near Quinta Avenida

  • Free WiFi
From
P1,448

Image gallery

  • Hotel Entrance
  • Hotel Entrance
  • Outdoor Pool
  • Living Room
  • Hotel Entrance
Hotel Entrance. Image 1 of 42.
1 / 42Hotel Entrance
8.6.Fabulous.
  • wszystko mi odpowiadało wielkosc pokoju fajny basen szybka i miła obsługa darmowa kawa i…

    Feb 11, 2020

  • Basic accommodations. Very good location especially for those who party at night. A bit…

    Dec 27, 2019

See all 40 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 32 guestrooms
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Terrace
  • 24-hour front desk

For families

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Sofa bed
  • Private bathroom
  • Separate bedroom
  • Television

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite
  • Standard Room
  • Deluxe Apartment, Multiple Beds
  • Deluxe Apartment, 1 King Bed with Sofa bed

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km
  • El Camaleon Mayakoba Golf Course - 5.7 mi / 9.1 km
  • Xplor Theme Park - 6.1 mi / 9.9 km
  • Xcaret Eco Theme Park - 6.4 mi / 10.2 km
  • Tres Rios Ecopark - 7.9 mi / 12.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Hotel size

  • This hotel has 32 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • No alcohol served onsite
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)

Things to do

  • Outdoor pool
  • Children's pool
  • Pool sun loungers

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2008
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • Chinese
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Sofa bed

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • In-room safe

Small print

Also known as

  • Encantada Hotel Playa
  • Hotel Playa Encantada Playa del Carmen
  • Hotel Playa Encantada Hotel Playa del Carmen
  • Playa Encantada
  • Hotel Playa Encantada Hotel
  • Hotel Playa Encantada Playa del Carmen
  • Hotel Playa Encantada Hotel Playa del Carmen
  • Playa Encantada
  • Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
  • Playa Encantada Hotel Playa del Carmen
  • Playa Encantada Hotel
  • Playa Encantada Playa del Carmen
  • Encantada Del Carmen
  • Hotel Playa Encantada Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 195 and MXN 250 for adults, and MXN 95 and MXN 150 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 10:00 PM.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Playa Encantada does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 9:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes. Nearby restaurants include la patrona de playa (3-min walk), Oh Lala! (4-min walk), and Bovino's (4-min walk).
  • Hotel Playa Encantada has an outdoor pool and a garden.
8.6.Fabulous.
  • 8.0.Very good

    Calmly and relax a very nice team clean and safe ok location.

    14 night trip, Aug 10, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Estadia Buena cerca de todo.

    Edilberto, 7 night family trip, Jan 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Muy bien ubicado, muchos restaurantes cerca así como la quinta avenida.

    2 night family trip, Jan 4, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Buen hotel

    Hotel agradable y limpio.

    José Eleazar, 1 night family trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente opcion

    Es un hotel nuevo. Muy comodo cerca de todo. Nos encanto estuvimos muy agusto. Sin duda volveremos.

    Alicia, 3 night family trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    buena ubicación, habitación cómoda.

    2 night family trip, Feb 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Ubicación e instalaciones son excelentes y el Precio es bastante accesible

    1 night romance trip, Feb 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy bien.

    Muy bonito y limpio, sólo el señor que a veces está en la recepción cómo que está un poco enojado con la vida y le molesta que le hablen.

    ORLANDO, 3 night family trip, Jan 20, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    가격이 싸고 평점이 4점대이길래 선택했는데... 그곳의 2일밤은 정말 최악이었습니다. 시설은 노후화되어 있고 샤워기의 물은 아무리 세게 틀어도 줄줄 새는 정도 입니다. 화장실에서는 약간의 악취 및 곰팡이냄새가 났습니다.그들은 이불이 아니라 얇은 담요같은 것을 제공했습니다. 그곳은 버스터미널 앞이어서 그런지 새벽내내 문을 닫아도 소음이 있었습니다. 시끄러운 오토바이가 지나가면 2~3번 잠이 깨는 건 감수해야 합니다. 호텔앞엔 겨우 6대정도의 주차공간만 있어서 우리는 주차문제를 겪었지만 직원은 적극적으로 돕지 않았습니다. 조식을 제공하지 않는다고 하여 편의점에서 음식물을 사오려고 했으나 냉장고가 없어서 그냥 로컬식당을 이용했습니다. 사진의 수영장은 락스냄새가 심하고 아무도 이용하지 않습니다. 티비사이즈도 방에 비해 너무 작더군요..장점?은 에어컨은 노후화되었지만 의외로 냄새는 나지 않았다는 것 정도네요..

    Tammy, 2 night trip, Dec 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy buena experiencia, y muy buen lugar el hotel

    Diana, 2 night family trip, Dec 18, 2019

    Verified Hotels.com guest review

See all 40 reviews