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Mercure Serpong Alam Sutera - CHSE Certified

Photo gallery for Mercure Serpong Alam Sutera - CHSE Certified

Exterior
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Serpong Alam Sutera - CHSE Certified

Mercure Serpong Alam Sutera - CHSE Certified

4.0 star property
4-star hotel with 2 bars/lounges, near Living World

8.6/10 Fabulous

236 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

Room options

About this area

What's nearby

  • Grand Indonesia - 59 min drive
  • Pantai Pasir Putih PIK 2 - 50 min drive

Getting around

  • Soekarno-Hatta Intl. Airport (CGK) - 37 min drive
  • Halim Perdanakusuma Intl. Airport (HLP) - 72 min drive
  • Tangerang Station - 10 min drive
  • Serpong Station - 10 min drive
  • Tangerang Batu Ceper Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • Eastern KopiTM - 4 min walk
  • Bebek Tepi Sawah - 4 min walk
  • Kafe Betawi - 5 min walk
  • Bandar Djakarta Alam Sutera - 5 min walk
  • Bakmi GM - 6 min walk

About this property

Mercure Serpong Alam Sutera - CHSE Certified

Mercure Serpong Alam Sutera - CHSE Certified offers an airport shuttle (available 24 hours) for IDR 363000 per vehicle one-way. Guests can indulge in massages and enjoy international cuisine at Mint & Pepper, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 171 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2 PM - 4 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*
  • Free shopping center shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference space (5920 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site
  • Grab bar near toilet

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Dining

Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Maniz Pool Deck - This poolside bar serves light fare only. Open daily.
Mocca - This lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 178000 for adults and IDR 89000 for children
  • Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 450000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera CHSE Certified
Mercure Serpong Alam Sutera - CHSE Certified Hotel
Mercure Serpong Alam Sutera - CHSE Certified South Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera - CHSE Certified offer free cancellation for a full refund?
Yes, Mercure Serpong Alam Sutera - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Serpong Alam Sutera - CHSE Certified?
As of February 5, 2023, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera - CHSE Certified on February 26, 2023 start from P 2,913, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Serpong Alam Sutera - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Serpong Alam Sutera - CHSE Certified?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Serpong Alam Sutera - CHSE Certified?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Serpong Alam Sutera - CHSE Certified?
Yes, there's free self parking.
Is airport shuttle service offered by Mercure Serpong Alam Sutera - CHSE Certified?
Yes, an airport shuttle is available. The charge is IDR 363000 per vehicle one-way.
What are the check-in and check-out times at Mercure Serpong Alam Sutera - CHSE Certified?
You can check in from 2 PM - 4 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Mercure Serpong Alam Sutera - CHSE Certified and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Mercure Serpong Alam Sutera - CHSE Certified also has a garden.
Are there restaurants at or near Mercure Serpong Alam Sutera - CHSE Certified?
Yes, Mint & Pepper offers international cuisine, pool views, and poolside dining. Nearby restaurants include Eastern KopiTM (4-min walk), Bebek Tepi Sawah (4-min walk), and Kafe Betawi (5-min walk).
What's the area around Mercure Serpong Alam Sutera - CHSE Certified like?
Mercure Serpong Alam Sutera - CHSE Certified is located a short 6-minute walk from Living World.

Reviews

8.6

Fabulous

8.6/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

Tan, 4-night business trip
Verified Hotels.com guest review

8/10 Very Good

Good location, many F&B outlets & malls in the vicinity
Benjamin, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Great hotel and love the room
Karyati, 3-night family trip
Verified Expedia guest review

8/10 Very Good

7-night trip
Verified Hotels.com guest review

10/10 Exceptional

This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Edmund, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Edmund, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Loh, 5-night business trip
Verified Hotels.com guest review

6/10 Good

So so stay experience
The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Christopher, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good location
Location was good as it is next to Living World Mall which houses a good number of restaurants. There is also many standalone restaurants just across the road Hotel room is more tired looking since my last visit in 2019. Not maintain properly. For some reasons the towel smells funny even the new ones. Could be the detergent that was used. Like the water cooler idea where guest can top up drinking water and hence contribute to less plastic bottle waste. However some guests do not trust the water dispenser citing maintenance practise and hence cleanliness (how often the water filter is changed). That set me thinking after seeing condition of room …… Overall decent stay.
6-night business trip
Verified Hotels.com guest review

8/10 Very Good

All good
Allan, 1-night family trip
Verified Expedia guest review