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Neptune Paradise Beach Resort & Spa

Photo gallery for Neptune Paradise Beach Resort & Spa

Garden
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, sun loungers

Overview of Neptune Paradise Beach Resort & Spa

Neptune Paradise Beach Resort & Spa

4.0 star property
Galu Beach beachfront resort with spa and outdoor pool

8.4/10 Very Good

37 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
Map
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400

Room options

About this area

What's nearby

  • In Galu Beach
  • Diani Beach - 1 min drive

Getting around

  • Ukunda (UKA) - 18 min drive
  • Mombasa (MBA-Moi Intl.) - 106 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Sails Beach Bar & Restaurant - 14 min walk
  • Blue Marlin Seafood Beach Club - 18 min walk
  • Colobus shade - 3 min drive
  • Mwaepe Fisherman Beach Restaurant - 3 min drive
  • Manyatta Green Club - 6 min drive

About this property

Neptune Paradise Beach Resort & Spa

At Neptune Paradise Beach Resort & Spa, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Peponi, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this upscale resort include 2 poolside bars, a free kid's club, and a bar/lounge. Fellow travelers like the helpful staff and location.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, French, German, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 92 units

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna

Languages

  • English
  • French
  • German
  • Swahili

Room amenities

Be entertained

  • Television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Peponi - This buffet restaurant specializes in international cuisine and serves lunch and dinner.
Olive Kitchen - Overlooking the pool, this restaurant serves lunch and dinner. Open daily.
Deck Restaurant - Overlooking the ocean, this restaurant serves dinner only. Open daily.
Jungle Restaurant - This poolside restaurant serves lunch, dinner, and light fare. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Beach Resort Paradise
Neptune Paradise Beach
Neptune Paradise Beach Resort All Inclusive Ukunda
Neptune Paradise Beach Ukunda
Neptune Paradise Resort
Neptune Paradise & Spa Diani
Neptune Paradise Beach Resort & Spa Resort
Neptune Paradise Beach Resort Spa All Inclusive
Neptune Paradise Beach Resort & Spa Diani Beach
Neptune Paradise Beach Resort & Spa Resort Diani Beach

Frequently asked questions

Does Neptune Paradise Beach Resort & Spa offer free cancellation for a full refund?
Yes, Neptune Paradise Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Neptune Paradise Beach Resort & Spa?
As of December 1, 2022, prices found for a 1-night stay for 2 adults at Neptune Paradise Beach Resort & Spa on December 13, 2022 start from P 11,414, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Neptune Paradise Beach Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Neptune Paradise Beach Resort & Spa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Neptune Paradise Beach Resort & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Neptune Paradise Beach Resort & Spa?
Yes, there's free self parking.
Is airport shuttle service offered by Neptune Paradise Beach Resort & Spa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptune Paradise Beach Resort & Spa?
You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Neptune Paradise Beach Resort & Spa and nearby?
Have fun with onsite activities like windsurfing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Neptune Paradise Beach Resort & Spa also has 2 poolside bars and a sauna, as well as a Turkish bath and a garden.
Are there restaurants at or near Neptune Paradise Beach Resort & Spa?
Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include Sails Beach Bar & Restaurant (14-min walk), Manyatta Green Club (2.9 mi), and Ali Barbour's Cave Restaurant (3.7 mi).
Does Neptune Paradise Beach Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Neptune Paradise Beach Resort & Spa like?
Neptune Paradise Beach Resort & Spa is located on the waterfront in Galu Beach, a short 1-minute walk from Diani - Chale Marine National Park and Reserve and 4 minutes' walk from Diani Beach. Travelers say this resort is in a good location.

Overall score and ratings

8.4

Very Good

8.3/10

Cleanliness

8.9/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

10.0/10

Eco-friendliness

4/10 Fair

Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
8-night trip with friends
Verified Ebookers guest review

8/10 Very Good

5-night trip
Verified Expedia guest review

6/10 Good

4-night trip
Verified Expedia guest review

10/10 Exceptional

Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Hana, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
1-night family trip
Verified Hotels.com guest review

6/10 Good

The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
6-night trip
Verified CheapTickets guest review

10/10 Exceptional

Gorgeous all-inclusive resort on pristine beach
Wonderful! Looking forward to staying at Neptune again.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome location and Excellent Service
I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.
Marf, 10-night trip
Verified Ebookers guest review

10/10 Exceptional

Lovely hotel with beautiful grounds.
It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.
lilu, 4-night trip
Verified Expedia guest review

8/10 Very Good

Amazing hotel!
Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Winnie, 2-night trip
Verified Expedia guest review