Helan Family & Garden

Photo gallery for Helan Family & Garden

Primary image
Room
Room
Room
Room

Overview of Helan Family & Garden

Helan Family & Garden

3.0 star property
Edwardian hotel in Zakopane with bar/lounge and free children's club

8.6/10 Fabulous

95 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Refrigerator
Map
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500
Main amenities
  • Daily housekeeping
  • Free children's club
  • Ski storage
  • Sauna
  • Steam room
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business center
  • Airport shuttle
  • Area shuttle
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Refrigerator
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Poprad (TAT-Poprad - Tatry) - 71 min drive
  • John Paul II - Balice Airport (KRK) - 94 min drive
  • Zakopane Station - 10 min drive
  • Nowy Targ Station - 26 min drive
  • Tatranska Lomnica Station - 56 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Helan Family & Garden

A great choice for a stay in Zakopane, Helan Family & Garden features a free kids' club and offers an airport shuttle (available 24 hours) for PLN 400 per vehicle. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. This Edwardian hotel also features a bar/lounge, a sauna, and a steam room. The breakfast and location get good marks from fellow travelers.

Languages

English, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - 5:30 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 8 AM–10 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Free children's club
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room
  • Conference space (1076 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Arcade/game room
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • Polish
  • Russian

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed available
  • Crib/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 2 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 400 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for PLN 20 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8/10 Very Good

Mark, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
kestutis, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quick winter trip
Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 2-night romance trip
Verified Hotels.com guest review

2/10 Poor

Poor effort from the Hotel staff, real let down.
Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Vicky, 7-night trip
Verified Expedia guest review

8/10 Very Good

Cozy Hotel with high standards
Very clean and fairly new hotel, tasty breakfast and nice staff. Definitely worth the money
Peter, 4-night romance trip
Verified Ebookers guest review

8/10 Very Good

Too Far Out of Town
Although the hotel itself was pleasant enough and very picturesque, its location left a lot to be desired. Firstly, it is at the end of a dirt road with no lighting and a lot of potholes. This made coming to the hotel in the dark a hazard for both cars and pedestrians. In the immediate area of the Willa Helan there are few facilities; even the restaurant the hotel staff recommended was never open during our 6 day stay. This meant a 3km walk to get to Zakopane was our best option, as the local bus service was next to non-existent. As a base for winter sports I’m sure Willa Helan, and Zakopane itself, is a fine place, otherwise my wife and I found it disappointing.
Andy, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Good stay in quiet part of zakopane
Nice hotel in a quiet area of Zakopane. Happy with my stay. It was about a 10 minute drive to the main part of town. + Comfortable bed + Clean + Good breakfast + Lots of parking + Great english at reception - No kettle in room to make tea
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
I had a nice stay here. I stayed in a single room for 2 nights. + The bed was comfortable and pillow ok. The room was spacious and tastefully decorated. Bathroom was good with plenty of hot water and water pressure. Plenty of car parks Breakfast was a nice spread. Mix of hot and cold. Staff at reception were friendly and spoke great English. - I would have liked a kettle in the room to make tea.
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incretable Value
This hotel is first class facility with great views and location. The price you pay including very good breakfast is dirt cheap. Facility is very clean inside and out. Strongly recomanded!
Jerry, 1-night trip
Verified Expedia guest review