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Serpiano Hotel

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Hypo-allergenic bedding, down comforters, in-room safe, free WiFi
Indoor pool
Indoor pool
Hypo-allergenic bedding, down comforters, in-room safe, free WiFi
View from room

Overview of Serpiano Hotel

Serpiano Hotel

3.0 star property
Mountain hotel with spa, near Lake Lugano

8.4/10 Very Good

224 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
Map
Via Serpiano, Serpiano, Brusino Arsizio, TI, 6867

Room options

About this area

What's nearby

  • Lake Lugano - 15 min walk

Getting around

  • Lugano (LUG-Agno) - 45 min drive
  • Milan Malpensa Airport (MXP) - 66 min drive
  • Mendrisio Station - 15 min drive
  • Bisuschio-Viggiù Station - 18 min drive
  • Capolago Riva S Vitale Station - 19 min drive

Restaurants

  • Locanda La Crisalide - 9 min drive
  • Ristorante al Torchio Antico - 12 min drive
  • Osteria Palazzetta - 13 min drive
  • Grotto del Tiglio - 19 min drive
  • Ristorante Svizzero - 20 min drive

About this property

Serpiano Hotel

Serpiano Hotel features a rooftop terrace and puts you 0.8 mi (1.3 km) from Lake Lugano. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, facials, or mani/pedis. An indoor pool, a bar/lounge, and a health club are other features. Fellow travelers say good things about the helpful staff and restaurant.

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and up
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 9:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 9:30 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and up
  • Guests driving to the property should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (3531 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Umbrellas
  • Free bicycle rentals

Facilities

  • Built in 1973
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Italian

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Centro SPA has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 3.40 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

Renovations and closures

The property is closed during January, February, March, November, and December.

Children & extra beds

  • Rollaway beds are available for CHF 70.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 18 per pet, per night

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
  • Guests under 18 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 16 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and up.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Hotel Serpiano
Serpiano
Serpiano Brusino Arsizio
Serpiano Hotel
Serpiano Hotel Brusino Arsizio
Serpiano Hotel Hotel
Serpiano Hotel Brusino Arsizio
Serpiano Hotel Hotel Brusino Arsizio

Frequently asked questions

Is Serpiano Hotel currently open?
The property is closed during January, February, March, November, and December.
Does Serpiano Hotel offer free cancellation for a full refund?
Yes, Serpiano Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serpiano Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Serpiano Hotel?
Yes, there's an indoor pool.
Are pets allowed at Serpiano Hotel?
Yes, dogs are welcome. There's a charge of CHF 18 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Serpiano Hotel?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Serpiano Hotel?
You can check in from 3:00 PM - 9:30 PM. Check-out time is 11 AM.
Is there an onsite casino at Serpiano Hotel?
No, this hotel doesn't have a casino, but Casinò di Campione (4.6 mi) is nearby.
What is there to do at Serpiano Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Serpiano Hotel also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Serpiano Hotel?
Yes, Ristorante Al Serpiano offers alfresco dining, Mediterranean cuisine, and garden views. Nearby restaurants include Locanda La Crisalide (2.7 mi), Ristorante al Torchio Antico (3.9 mi), and Osteria Palazzetta (4.3 mi).
Does Serpiano Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Serpiano Hotel like?
Serpiano Hotel is a short 15-minute walk from Lake Lugano and 4 minutes' walk from Monte San Giorgio. Travelers say this hotel is in a good location.

Overall score and ratings

8.4

Very Good

8.7/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

8.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Clean rooms, friendly staff and an amazing breakfast buffet. Clean and beautiful wellness area
Daniel, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern
3-night romance trip
Verified Ebookers guest review

6/10 Good

Nice location but the hotel is certainly tired and seems that a lot of details are being overlooked. A shame because it really has potentially. With some better cleaning and some investment in the property it will soon be back to what it was.
1-night business trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified CheapTickets guest review

10/10 Exceptional

Serpiano Hotel is located on the top of a mountain; it has a picturesque view of Lake Lugano from its outdoor restaurant. It also has an indoor swimming pool and Jacuzzi. Breakfast and dinners were excellent.
Tony, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Great views
Jason, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Highly enjoyable stay with superior Ticino views
I visited the hotel with my mum. Despite a rainy day and evening, we enjoyed the stay very much. We had a room with a mountain view that was in reality nicer than on the pictures! The hotel facility comes with large outside area that is taken care of to the last detail. We had a superb dinner and drinks. The reception ladies but also waitress in restaurant are kindly, professional and very helpful. This all made our trip unforgettable.
Terezia, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Nice respite from the City
You need to rent a car to get around. There are no kettles in the room but there is a small fridge. Foxtown is just nearby and so that was the life saver. The views were spectacular. But do be careful driving up as it is narrow and winding.... meant for only one car even thought it is a 2 way road. It is a 3-star hotel so dont expect much.... but for what they did offer, you cant find fault with it. We will stay at this place the next time we head to FoxTown.
2-night romance trip
Verified Hotels.com guest review

6/10 Good

Great view & staff but let down by basic flaws
Lovely view and very friendly staff. Nice indoor pool. Let down by lack of air con in the rooms, very average breakfast (although dinner is better ). The road to the hotel is also very narrow with sharp turns and so it’s advised not to arrive there at night by car. Check out is a little too early (11am) and the restaurant stops serving hot food after 9pm which is again too early .
Nav, 1-night romance trip
Verified Hotels.com guest review