Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Santos, Southeast Region, Brazil
1 room, 2 adults

Novotel Santos, Santos, Brazil

4-star4 stars
Av Dona Ana Costa 473, Santos, 11060-003, Brazil

4-star hotel with 2 bars/lounges, near Gonzaga Beach
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Second time in Novotel with my family. Great location walking distance to many stores and…Apr 15, 2020
  • Novotel Santos is my preferred option when I am in town. The hotel is new, the staff is…Jan 8, 2020

Novotel Santos, Santos, Brazil

from P2,386
  • Superior Room, Ocean View
  • Superior Apartment
  • Superior Apartment
  • Executive Apartment
  • Executive Apartment, View
  • Superior Apartment
  • Standard Apartment, Accessible

What’s around Novotel Santos, Santos, Brazil


  • In Gonzaga
  • Gonzaga Beach - 16 min walk
  • Ponta da Praia Beach - 42 min walk
  • Miramar Shopping Center - 5 min walk
  • Shopping Parque Balneário - 5 min walk
  • Flag Square - 6 min walk
  • Beach Edge Gardens - 9 min walk
  • Pompeia Beach - 10 min walk

Getting around

  • Guarulhos - Governor Andre Franco Montoro Intl. Airport (GRU) - 82 min drive
  • Ribeirao Pires Station - 51 min drive
  • Rio Grande da Serra Station - 52 min drive

At a glance

Key facts

Hotel size

  • This hotel has 288 rooms
  • This hotel is arranged over 23 floors


  • Check-in time 3 PM-6 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)


  • Pets allowed *

  • Food and water bowls available


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Valet parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Fitness facilities
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 484
  • Conference space size (meters) - 45
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Elevator
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

Special features


Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Novotel Santos, Santos, Brazil’s small print

Also known as

  • Novotel Santos Hotel
  • Novotel Santos
  • Novotel Santos Brazil
  • Novotel Santos Hotel
  • Novotel Santos Santos
  • Novotel Santos Hotel Santos


Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels from Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Optional extras

Valet parking costs BRL 25 per day

Buffet breakfast is offered for an extra charge of BRL 45 per person (approximately)

Pets are allowed for an extra charge of BRL 80 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Santos, Santos, Brazil

  • Does Novotel Santos offer free cancellation for a full refund?
    Yes, Novotel Santos does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Novotel Santos currently open?
    This property is closed from July 20 2020 to October 1 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Novotel Santos?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novotel Santos?
    Yes. Valet parking costs BRL 25 per day.
  • Is there a pool at Novotel Santos?
    Yes, there's an outdoor pool.
  • Are pets allowed at Novotel Santos?
    Yes, pets are welcome. There's a charge of BRL 80 per pet, per night.
  • What are the check-in and check-out times at Novotel Santos?
    You can check in from 3 PM to 6 PM. Check-out time is noon.
  • Are there restaurants at or near Novotel Santos?
    Yes, there's an onsite restaurant that serves international cuisine.

Recent reviews

Very good 8.4 From 454 reviews

Exceptional 10.0
Great place to stay in Santos
I am originally from Santos so it feels a bit odd to stay at a hotel in my hometown. Santos used to have only a couple of decent hotels, but now it has all changed and the Novotel is one of the new good places to stay. I chose it based on the location, since it is exactly behind my parents' condo building. But the location is good for anyone - steps to shops, restaurants and the beach. We traveled with a 2-year old and when we arrived both the crib (Pack & Play style) and a child tub (the hotel only has showers, so they offer baby tubs) were already waiting for us in our room. First time this has ever happened in all of my travels! The room is not huge, but we were able to move around even with the crib. The bathroom has a separate toilet area closed off, which is good when traveling with more than 1 person. Good closet space for the size of the room and minibar with ok prices. You can use the minibar to store your own drinks (we used it for the baby's milk). We chose the options with breakfast and it had a great assortment of food, including hot options and the traditional Brazilian goodies (cheese bread, cakes etc). Fresh fruit also plentiful. Parking is extra but reasonable (25 reais per day in 2019) and it may take 5-10 minutes for the car do arrive since it is valet only - however, you will likely not need your car during your stay.
Ana Luiza, ca2 night family trip
Exceptional 10.0
Novotel Santos
Excellent service and facilities from start to finish. Staff brilliant. All very helpful and patient. Rooms very comfortable and clean. Meals excellent and various amenities for keeping children busy. Location superb, near to many fine restaurants and the beach. Would both recommend and use again.
Vania, gb1 night family trip
Exceptional 10.0
Nice Hotel
Amazing Hotel for the price, grat location, Friendly staff!
Antony L, us2 night romance trip
Exceptional 10.0
Great price, amazing property
Great location, amazing breakfast, friendly staff. New and clean. Beautiful views!
Joao, us1 night romance trip
Very good 8.0
Good stay in Santos
It was a good hotel with a great location
Jonathan, ie1 night business trip
Exceptional 10.0
Everythink was better thank I expected
Fabio, usFamily trip
Exceptional 10.0
The hotel was great I was due to change hotel after 3 days but booked in again through so I could pay in my local currency and they let me keep the same room
gb1 night business trip
Exceptional 10.0
Good place and great staff
The hotel was great. Gym is ok with 3 running machines etc.. But the beach is only 200 meters away.
Nicholas, gb3 night business trip
Exceptional 10.0
Great stay
I chose Novotel because family grew and I couldn't stay with my parents. Hotel is well located in Gonzaga, it is brand new - compared to others in the same location - breakfast is great and staff is lovely. Great stay but it can improve beach services and pool area
Eduardo, us1 night family trip
Exceptional 10.0
Loving Santos.
Staff is great and location is great.
jorge, us2 night business trip

Novotel Santos, Santos, Brazil

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