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Hôtel Alpes & Lac

Photo gallery for Hôtel Alpes & Lac

Balcony
In-room safe, desk, free cribs/infant beds, free WiFi
In-room safe, desk, free cribs/infant beds, free WiFi
In-room safe, desk, free cribs/infant beds, free WiFi
In-room safe, desk, free cribs/infant beds, free WiFi

Overview of Hôtel Alpes & Lac

Hôtel Alpes & Lac

3.0 star property
3-star hotel in Neuchatel with restaurant and bar/lounge

8.6/10 Fabulous

291 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Connecting rooms available
  • 24/7 front desk
Map
Place De La Gare 2, Neuchatel, NE, 2000

Room options

About this area

What's nearby

  • Heart of Neuchatel

Getting around

  • Bern (BRN-Belp) - 62 min drive
  • Geneva International Airport (GVA) - 74 min drive
  • Neuchatel (QNC-Neuchatel Train Station) - 1 min walk
  • Neuchâtel Station - 1 min walk
  • Colombier Station - 10 min drive

Restaurants

  • Bar au 21 - 5 min walk
  • Crêperie Bach et Buck - 6 min walk
  • Sakura - 6 min walk
  • Hôtel DuPeyrou - 7 min walk
  • La Teverne Neuchâteloise - 8 min walk

About this property

Hôtel Alpes & Lac

Located near a train station, Hôtel Alpes & Lac is a great choice for a stay in Neuchatel. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. The convenient parking and helpful staff get good marks from fellow travelers.

Languages

English, French, German, Italian, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (CHF 10 per day)
  • Onsite parking limited
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1872
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese

Room amenities

Be entertained

  • Cable TV channels

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Onsite venue - restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of CHF 18 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from January 4 2023 to January 22 2023 (dates subject to change):
  • Breakfast
  • Dining venue(s)
The property will be renovating from January 4 2023 to January 22 2023 (completion date subject to change). The following areas are affected:
  • Dining venue(s)
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Parking

  • Covered self parking costs CHF 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Alpes Lac
Alpes Lac Neuchatel
Hôtel Alpes & Lac
Hôtel Alpes & Lac Neuchatel
Hôtel Alpes Lac Neuchatel
Hôtel Alpes Lac
Hôtel Alpes & Lac Hotel
Hôtel Alpes & Lac Neuchatel
Hôtel Alpes & Lac Hotel Neuchatel

Frequently asked questions

Does Hôtel Alpes & Lac offer free cancellation for a full refund?
Yes, Hôtel Alpes & Lac does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hôtel Alpes & Lac?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hôtel Alpes & Lac?
Sorry, pets aren't allowed.
Is parking offered on site at Hôtel Alpes & Lac?
Yes. Self parking costs CHF 10 per day. Parking spots may be limited.
What are the check-in and check-out times at Hôtel Alpes & Lac?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hôtel Alpes & Lac?
No, this hotel doesn't have a casino, but Casino Neuchatel (5-min walk) is nearby.
What is there to do at Hôtel Alpes & Lac and nearby?
Have fun with nearby activities like hiking, sailing, and windsurfing.
Are there restaurants at or near Hôtel Alpes & Lac?
Yes, there's an onsite restaurant. The dining venue will be unavailable from January 4 2023 to January 22 2023 (dates subject to change). Nearby restaurants include Bar au 21 (5-min walk), Crêperie Bach et Buck (6-min walk), and Sakura (6-min walk).
What's the area around Hôtel Alpes & Lac like?
Hôtel Alpes & Lac is in the heart of Neuchatel, a short 1-minute walk from Neuchatel (QNC-Neuchatel Train Station) and 5 minutes' walk from Casino Neuchatel.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely Small Hotel
Really nice atmosphere in this hotel and very good evening meal in the restaurant. I bet it’s lovely sitting on the outdoor terrace overlooking the lake on a sunny evening. Shame it was raining when we were there!
Carole, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful views from the room and terrace and helpful staff
Rina, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Staff and view from the room and terrasse
Christophe, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Vivienne, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

WILLIAM, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Philip, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very close to the train station and the gentleman who checked us in was just great. Really helpful and friendly.
Lisa, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel
Nice large quite basic room had a nice balcony.
Mike, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Room with a view :-)
Martin, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Comfy but a bit noisy
The room was clean, spacious and the bed super comfortable. The only down sides were that the front desk lady was a bit rude during checkin and later on her and a cook were shouting about another colleague of theirs and I could hear it all the way up to the bedroom - not super professional. Plus I could easily hear the guests in nearby rooms.
1-night business trip
Verified Hotels.com guest review