Neptune Hotels Resort, Convention Centre & Spa

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Beach
Beach
Beach
Outdoor pool

Overview of Neptune Hotels Resort, Convention Centre & Spa

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Neptune Hotels Resort, Convention Centre & Spa

5.0 star property
Luxury Kos hotel with full-service spa, connected to the convention center

9.4/10 Exceptional

204 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Mastichari, Kos, 853 02
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and 2 beach bars
  • 2 poolside bars
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 4 outdoor tennis courts
  • Fitness center
  • Sauna
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Refrigerator
  • Connecting/adjoining rooms available
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mastichari Beach - 1 min drive
  • Tigaki Beach - 22 min drive
  • Paradise Beach - 25 min drive
  • Agios Stefanos Beach - 21 min drive
  • Kefalos Beach - 21 min drive
  • Port of Kos - 37 min drive

Getting around

  • Kos (KGS-Kos Island Intl.) - 8 min drive
  • Kalymnos (JKL-Kalymnos Island National) - 173 min drive
  • Leros Island (LRS) - 27.5 miles/44.3 km

About this property

Neptune Hotels Resort, Convention Centre & Spa

At Neptune Hotels Resort, Convention Centre & Spa, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll have access to onsite snorkeling, windsurfing, and sailing. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Offering ocean views, Umami Asian Restaurant serves Asian cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 beach bars, an indoor pool, and a free kid's club. The pool and helpful staff get great marks from fellow travelers.

Languages

English, German, Greek

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks available for guests
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a EUR 60 fee, and antigen/rapid COVID-19 testing is available for a EUR 20 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 569 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 2:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • 2 beach bars
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Mini golf
  • Hiking/biking trails
  • Canoeing
  • Sailing
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Horse riding nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 37 buildings/towers
  • Built in 1991
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • 4 outdoor pools
  • An indoor pool
  • Free water park
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • German
  • Greek

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Neptune Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

Dining

Umami Asian Restaurant - Overlooking the ocean and pool, this theme restaurant specializes in Asian cuisine and serves dinner only. A children's menu is available.
Taverna - This poolside restaurant specializes in Greek cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Osteria - Overlooking the ocean and garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Open daily.
MEATing Grill House - This steakhouse specializes in American cuisine and is located by the pool. Open select days.
Main Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge of EUR 50.00 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from July 7 2022 to October 23 2022 (dates subject to change):
  • One of the swimming pools
  • Sauna
  • Spa tub

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site PCR COVID-19 testing is available for a EUR 60 fee, and antigen/rapid COVID-19 testing is available for a EUR 20 fee; reservations are required for on-site testing.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Neptune Convention Centre
Neptune Convention Centre Kos
Neptune Hotels Resort
Neptune Hotels Resort Convention
Neptune Hotels Resort Convention Centre
Neptune Hotels Resort Convention Centre Kos
Neptune Hotels Convention Centre Kos
Neptune Hotels Convention Centre
Neptune Hotels Resort Convention Centre Spa
Neptune Hotels Resort, Convention Centre & Spa Kos
Neptune Hotels Resort, Convention Centre & Spa Hotel
Neptune Hotels Resort, Convention Centre & Spa Hotel Kos

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Everything was simply fantastic!
Thomas, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Neptune Hotels delivers high quality service
Amazing place. There are five restaurants to choose from on the property. Four restaurants specialize in a different type of cuisine: Italian, Greek, Asian fusion / Japanese / Chinese, BBQ / Tex-Mex. The main restaurant is buffet style with something for everyone. Very kid friendly. It exceeded my expectations.
Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay in October
Great hotel / resort. Resort looks great and is well maintained, rooms are clean, beds are good, showers are great. Multiple swimming pools, direct on the beach (Nice sand strands, with free beds and umbrellas). Multiple restaurants on the resort and spa/massage facilities. We loved Epikouros as well, a snackbar with cocktails, the best Gyros in Kos, and all football matches. This is right at the entrance of the resort. The gym on the resort is also great. Many other sport facilities (tennis, basketbal field, mini golf) but we did not use this. The resort is in the middle of the Islnd so when you want to take the bus or rent a car it is perfect as well. Friendly staff, great vacation!
Allard, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Hotel
Great Hotel. Can spend your days at different pools or by the beach. Nice shallow baby pools. Recently refurbished rooms with LED strip lighting. Very clean throughout the hotel and the staff are friendly and helpful.
Keira, 14-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice resort. Well maintained. Lots of space at the property. Beachfront setting is great.
Conor, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

I can highly recommend this hotel! We missed dinner on arrival so the hotel provided us with a voucher that we could use in the Taverna at any one lunch time of our stay. This was perfect as the Taverna is not cheap but the food the delicious (Id recommend the Octopus hot meze)! If you are worried about Covid then this is the perfect hotel to stay in. All staff wear masks, screens at reception, hand sanitiser in the main building, food served behind screens in main restaurant (however this means you cant serve yourself so watch out for large portion sizes if you don’t specify!) and a small packet in the room for each guest that contained gloves, refreshing towel, mask and hand sanitiser for comfort. We stayed first week of September and during non windy days the poolside was pretty empty which was amazing and felt like we had it to ourselves. Bed sanitised immediately after use. The hotel beach is beautiful too and always a bed free (maybe because of being under capacity). Food is good but not 5* especially when you compare to the one site restaurants (try the lamb in the Italian on site!) but there is something for everyone. We liked there was a local bus to town for €3.20 a way too. Our biggest complaint the bar area service was so slow and we were never offered a second drink even after waiting for a long time which got frustrating for us. When we went to the bar we were told to sit back down to be served which didn’t happen. Empty glasses everywhere.
L, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mrs J C, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were very friendly and helpful. Free upgrade to a suite room with free wine and macalon. Very good hotel
Peng, 1-night family trip
Verified Expedia guest review