Guests
All properties in Cotai, Macau SAR

Sheraton Grand Macao

Luxury hotel with full-service spa, connected to the convention center, near The Grand Canal Shoppes

  • Free WiFi
From
P3,687

Image gallery

  • Pool
  • Pool
  • Pool
  • Pool
  • Pool
Pool. Image 1 of 96.
1 / 96Pool
The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau SAR
8.4.Very good.
  • Excellent!

    Dec 25, 2019

  • It was amazing, the staff are very accomodating😊

    Nov 4, 2019

See all 2,071 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Safe
Walkable
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 4001 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • Cotai Arena - 11 min walk
  • Cotai Strip - 16 min walk
  • The Grand Canal Shoppes - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, View
  • Deluxe Room, 2 Twin Beds, Non Smoking, View
  • Club Room, 2 Twin Beds
  • Club Room, 1 King Bed
  • Executive Suite, 2 Twin Beds
  • Executive Suite, 1 King Bed, Non Smoking
  • Family Suite, 2 Bedrooms, Non Smoking
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Deluxe Suite, 1 King Bed
  • Ambassador Suite
  • Presidential Suite, 1 Double Bed
  • Terrace Suite

What’s around

Landmarks

  • Cotai Arena - 11 min walk
  • Cotai Strip - 16 min walk
  • The Grand Canal Shoppes - 3 min walk

Getting around

  • Hong Kong International Airport (HKG) - 45 min drive
  • Macau Intl. Airport (MFM) - 4 min drive
  • Zhuhai (ZUH-Sanzao Intl.) - 40 min drive
  • Free airport shuttle
map
See on map
The Londoner Macao,Estrada do Istmo. s/n, Cotai, Macau SAR

At a glance

Hotel size

  • This hotel has 4,001 rooms
  • This hotel is arranged over 41 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Free airport shuttle from 10 AM to 10:30 PM

Parking

  • Onsite self parking (MOP 300.00 per day)
  • Wheelchair-accessible parking and van parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Pool cabanas (surcharge)
  • Fitness facilities
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 13
  • Conference space
  • Conference space size (feet) - 267827
  • Conference space size (meters) - 24882
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Filipino
  • Indonesian
  • Japanese
  • Korean
  • Portuguese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Shine has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Feast - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Conservatory - Onsite restaurant. Open daily.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MOP 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 248 for adults and MOP 100 for children (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MOP 300.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MOP 300.00 per day

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

Also known as

  • Hotel Sheraton Macao
  • Sheraton Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central
  • Macao Sheraton
  • Sheraton Grand Macao Hotel
  • Sheraton Grand Macao Cotai
  • Sheraton Grand Macao Hotel Cotai
  • Sheraton Grand Macao Cotai Strip
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Cotai Central
  • Sheraton Hotel Macao
  • Sheraton Hotel Macao Cotai Central
  • Sheraton Macao
  • Sheraton Macao Cotai Central
  • Sheraton Macao Cotai Central Hotel
  • Sheraton Macao Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sheraton Grand Macao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MOP 300.00 per day.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out is available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Bene (4-min walk), The Tasting Room (12-min walk), and Jade Dragon (12-min walk).
  • Yes, a free airport shuttle is available from 10 AM to 10:30 PM at scheduled times.
  • No, this hotel doesn't have a casino, but Venetian Macao Casino (3-min walk) and Cotai Strip (16-min walk) are both nearby.
  • Sheraton Grand Macao has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.
8.4.Very good.
  • 10.0.Exceptional

    Sheraton-my choice

    Excellent.the staff were all nice.the place is so clean and fuming with a soft perfumed smell. Great stay.

    MA. CONSTANCIA, 3 night business trip, Nov 1, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Stay

    Great location for Cotai attractions. Excellent hotel and breakfast top notch.

    Gary, 3 night romance trip, Oct 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Friendly staff

    Arvin, 3 night family trip, Sep 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    perfect!

    2 night romance trip, Aug 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Worth it!

    The room is very clean and beautiful. I also love the view from our room.

    Carmel, 1 night family trip, Jul 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff very accommodating

    Enjoyed our stay. Special thanks to the Filipino bellboys and front desk for being a great help on going an extra mile on helping us withbour inquiries

    David, 3 night family trip, May 23, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great time!

    Everything from check in to check out was a breeze. The breakfast buffet was excellent as well. Couldn't be more satisfied. Great job! I will gladly stay here again.

    Thomas, 1 night family trip, Mar 4, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel was huge. The staff are friendly. Rooms are clean. Only problem was checking in took so long! Even though we were at the family check in already, it took us more than 30 mins to check in!

    1 night family trip, Feb 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    service was good and gave us a little cake for my friend's birthday celebrating.thx

    1 night trip with friends, Dec 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location, clean rooms

    Hotel is located at the main strip area, but far away from the new light rail stations. Overall the hotel is well maintained and the room was well cleaned. Hotel staff were friendly and welcoming.

    1 night family trip, Jan 19, 2020

    Verified Hotels.com guest review

See all 2,071 reviews