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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Casa Melissa

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Beach nearby
Ave. Juarez, entre 1ra y 5ta Norte, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico

Family-friendly hotel with outdoor pool, near Quinta Avenida
  • Free WiFi in lobby
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • Beach nearby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

See more

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Room didn't have a number outside. Refrigerator didn't workApr 16, 2021
  • This hotel was not accessible. It was in the middle of a construction zone. We spent an…Jan 31, 2021

Casa Melissa

from P2,869
  • Standard Room, 1 Bedroom, Partial Ocean View
  • Standard Room, 1 Bedroom, Ocean View, Oceanfront
  • Studio, Ocean View
  • Junior Suite, 1 King Bed, Oceanfront

What’s around Casa Melissa

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 1 min walk
  • Playa del Carmen Maritime Terminal - 2 min walk
  • Mamitas Beach Club - 15 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Playacar Golf Club - 29 min walk
  • Paseo del Carmen - 4 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 33 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • No onsite parking

Offsite

  • Area shuttle*

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • Designated smoking areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually furnished
Freshen up
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Cable TV channels
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Casa Melissa’s small print

Also known as

  • Casa Melissa
  • Casa Melissa Hotel
  • Casa Melissa Playa del Carmen
  • Casa Melissa Hotel Playa del Carmen
  • Casa Melissa Playa del Carmen
  • Casa Melissa Villa Playa del Carmen
  • Casa Melissa Riviera Maya/Playa Del Carmen, Mexico
  • Casa Melissa Hotel Playa del Carmen
  • Casa Melissa Hotel

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Casa Melissa

  • Does Casa Melissa offer free cancellation for a full refund?
    Yes, Casa Melissa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Casa Melissa currently open?
    This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • What are the cleanliness and hygiene measures currently in place at Casa Melissa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Casa Melissa?
    No, unfortunately, but there's discounted parking nearby.
  • Is there a pool at Casa Melissa?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Casa Melissa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Casa Melissa?
    You can check in from 3 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Casa Melissa?
    Yes. Nearby restaurants include Carboncitos (3-min walk), Club Nautico Tarraya (3-min walk), and La Vagabunda (3-min walk).
  • What is there to do at Casa Melissa and nearby?
    Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Casa Melissa also has an outdoor pool.

Recent reviews

Very good 8.4 From 154 reviews

Very good 8.0
This is a quaint, clean property with pleasant staff!
us1 night family trip
Very good 8.0
The stay was good. I wish the place would have had parking though.
Indalecio, us2 night family trip
Very good 8.0
Perfect Location
Keeping in mind Covid has diminished tourism, the place was extremely quiet and secluded. There was road construction on the street in front of it so a little difficult to reach (no fault of theirs). Pool was empty and view had construction equipment. There was hotel staff at the desk (unlike reviews I read). Room was huge and very basic. Location was awesome - in the middle of the action (but a half block off the main street) and a easy block away from ferry. I'd stay again.
Keith, us1 night trip
Exceptional 10.0
Uber quaint, boutique hotel
Casa Melissa is a wonderful boutique hotel adjacent to the Playa Del Carmen square near the passenger ferry to Cozumel. The public spaces are nice, wide, comfortable and impeccably clean. The rooms are super cute with great views of the beach and spacious patios/terraces. The location is near perfect. Please keep in mind that the Playa square is currently under renovation and the area is walled off, and access to Casa Melissa is behind the wall, which is no trouble, whatsoever; simply call the hotel front desk and an employee will let you in.
Bradley, us1 night trip
Poor 2.0
Google Maps or and/or Hotels.com's has a problem
I went to the hotel (Hotel Melissa) according to the directions on Hotels.com website and ... on Google maps. Both led me to the end of a street where there were 6 or 8 taxi drivers. They pointed to a gate covered in ply-wood with a chain. We banged on the door and no one answered. The men were locals and they said ... yes? This is Hotel Melissa. But no one came to the door. I then had to go back to Hotel Fiesta Inn ... which I also booked on Hotels,com ... the same night only hours after I booked Hotel Melissa. Hotels.com called Hotel Melissa and they would NOT refund the money I paid because they said it was open. I am very upset as I am a VERY good customer with Hotels,com and I have always praised them for their excellent service whenever I have a problem. Hotels.com ALWAYS fixes the problem ... but NOT this time. It is Hotel Melissa that refused to allow the refund ... even though they KNEW I did not stay there. Whether a problem on their part or a problem on Hotels.com's part or ... my mistake. I tried VERY hard to find that hotel. Believe me ... I wanted to stay there. But I could not find it. Shame on Hotel Melissa for not refunding my money. Hopefully ... after this letter ... Hotels.com can contact Hotel Melissa a second time and request a refund. Thank You!
Kevin, mx1 night trip
Exceptional 10.0
I was very impressed with the location and cleanliness. The room was very modern and comfortable. The staff was friendly and efficient. The hotel is near the. Park, ferry, and taxi stand. I will definitely stay there again.
Scott, us1 night trip
Very good 8.0
Clean, recently renovated and inexpensive. In the heart of shopping area and steps from the beach.
us2 night romance trip
Exceptional 10.0
Goog location close to bus terminal. Ez to get to from ferry from Cozumel.
us1 night family trip
Exceptional 10.0
This place is such a great deal. Highly recommend. The staff were all very friendly and gave me some advice about getting around town. They speak English well too. I guess my only complaint is that the balconies on the beach front rooms do not have much privacy - they are separated from the neighbors by a small 3.5/4 foot wall. Other than that, this place was perfect.
Tom, us3 night family trip
Exceptional 10.0
The hotel is in a great location right next to the beach as well as loads of resteraunts and shops. The room was clean and the staff are very friendly. I would recommend this hotel to anyone coming to Playa del Carmen.
Hana, gb4 night trip with friends

Casa Melissa