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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Cielo

3.5-star3.5 stars
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Mexico

3.5-star beach hotel with restaurant, near Quinta Avenida
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Overall it was nice people good service however we asked for ocean view and we had to…Apr 4, 2021
  • Great staff. Very helpful with local knowledge. Nice breakfastJan 29, 2020

Hotel Cielo

from P2,708
  • Standard Room, Ground Floor
  • Standard Room, 1 King Bed, Balcony
  • Family Room, Balcony, Ocean View
  • Standard Room, 1 Bedroom

What’s around Hotel Cielo


  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 1 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 12 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Playacar Golf Club - 31 min walk
  • Punta Esmeralda Beach - 44 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31.5 miles/50.7 km
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others


  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle*


  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service
Things to do
  • Ecotours on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 28-inch TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Carboncitos - This family restaurant serves breakfast, lunch, and dinner.


On Site

  • Ecotours on site


  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Cielo’s small print

Also known as

  • Cielo Hotel
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Hotel Playa del Carmen
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Cielo Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

This property advises that guest safety measures are currently in place.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Cielo

  • Does Hotel Cielo offer free cancellation for a full refund?
    Yes, Hotel Cielo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Cielo?
    This property confirms that guests are provided with hand sanitizer. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Hotel Cielo?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Cielo?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Cielo?
    Yes, there's an onsite restaurant, Carboncitos. Nearby restaurants include Club Nautico Tarraya (3-min walk), Falafel Nessya (3-min walk), and Frida Kahlo Restaurante (3-min walk).
  • Is airport shuttle service offered by Hotel Cielo?
    Yes, an airport shuttle is available.
  • What is there to do at Hotel Cielo and nearby?
    Have fun with nearby activities like cycling, hiking, and sailing. Additional recreation onsite includes ecotours. Hotel Cielo also has access to a nearby health club.

Recent reviews

Superb 9.2 From 54 reviews

Exceptional 10.0
The location was excellent, the staff especially Alejandro was very accommodating and friendly. I would recommend this place to anyone!
Diane, us1 night trip
Exceptional 10.0
Friendly staff, amaizing attention from everyone all the time!!!! The location is amaizing in the middle of everything, half block away from beach, 2 a way from ferry’s, around the corner of the 5th Ave!!! Restaurants and everything around!! Just the noises is craziness at night time and very early mornings... The restaurant is great and good price! Just little smell at the moment you arrive, after 5min smell the ocean!!! Thanks so much to everyone!!
us4 night family trip
Exceptional 10.0
Very cute place close to all the fun spots and Michelle took care of us and was as nice as could be.
us1 night romance trip
Exceptional 10.0
The property is very authentic mexican hacienda style and the rooms were very spacious . Tne service in the hotel and restaurante was exceptional. Responsive and friendly
us1 night family trip
Exceptional 10.0
Love Hotel Cielo!! We highly recommend staying at Hotel Cielo the next time you are in Playa. The perfect hotel for a romantic getaway. This is the third time my wife and I stayed at Cielo and we couldn’t be more happier with our stay. The staff is very friendly. The rooms are spacious, clean and have a true authentic feel of the area. It’s not just another typical hotel. A true gem that stands out. Thank you to the owners Steve and Alejandra for making our stay feel special. Again, we highly recommend this hotel!
us1 night family trip
Exceptional 10.0
excellent, the location is unbeatable the friendliness of the staff and their owners all very helpful, the room very clean and comfortable because you feel in Mexico all the details the delicious typical food. an excellent experience I recommend it.
us1 night family trip
Exceptional 10.0
Everything looked so good on the menu I couldn't decide what to order!! Another plus is that you get a discount for breakfast when staying with them! Everything is fresh and cooked to order. I love their restaurant Carboncitos! The rooms were extremely clean and well kept. The hotel is perfectly located to everything, especially the beach, and far enough away from all the hustle and bustle if you want peace and quiet at night. The owners are always there and ready to help you with anything, if needed. Great deal, great view, great staff, great service! I highly recommend this hotel and restaurant!
us1 night trip
Exceptional 10.0
On our favorite places to visit.the hotel and staff were wonderful
us1 night family trip
Exceptional 10.0
Cute boutique hotel. Friendly and warm staff. Great location High recommend!
us1 night family trip
Exceptional 10.0
this is a beautiful hotel located right in center of town and a short walk to the beach. the hotel seems to be one of the few places that has maintained a traditional Mexican style, the rooms are very private spacious and the decor makes you feel like you are staying at high end spanish hacienda. The restaurant on the property Carboncitos, is by far the best we experienced in playa. The food is authentic mexican and yucatan dishes , just delicious with a staff that is amazing. our check in and hotel staff was attentive an accommodating. this place is a 10!
us1 night family trip

Hotel Cielo