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All properties in Playa del Carmen, Quintana Roo, Mexico

City Express Playa del Carmen

Suburban hotel with outdoor pool, near Quinta Avenida

  • Free full breakfast, free WiFi, and free parking
From
P2,021

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  • City Express Playa del Carmen
  • City Express Playa del Carmen
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  • City Express Playa del Carmen
City Express Playa del Carmen. Image 1 of 23.
1 / 23City Express Playa del Carmen
8.2.Very good.
  • This hotel is decent love the fact that it includes continental breakfast this is a plus.…

    Mar 22, 2021

  • I arrived super late into the Cancun airport so my usual mom/pop place of stay did not…

    Jan 29, 2021

See all 306 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and CovidClean (Safehotels - global expert) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Easy parking
Quiet
Transport options
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 135 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Free shuttle
  • 24-hour fitness center

For families

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Mamitas Beach Club - 34 min walk
  • Playacar Golf Club - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Double Beds

Location

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Main Beach - 20 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Mamitas Beach Club - 34 min walk
  • Playacar Golf Club - 26 min walk
  • Nuestra Senora del Carmen Catholic Church - 27 min walk
  • Plaza Paraiso - 13 min walk
  • Paseo del Carmen - 16 min walk
  • Yucatek Divers - 20 min walk
  • Central Square - 24 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 135 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Coffee/tea in a common area

Things to do

  • Free beach shuttle
  • Outdoor pool
  • 24-hour fitness facilities
  • Ecotours nearby
  • Golfing nearby
  • Fitness facilities

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • City Express Playa Carmen
  • City Hotel Playa Express Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico
  • City Express Playa Carmen Hotel
  • City Express Carmen Carmen
  • City Express Playa del Carmen Hotel
  • City Express Playa del Carmen Playa del Carmen
  • City Express Playa del Carmen Hotel Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, City Express Playa del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 1 PM.
  • Yes. Nearby restaurants include Perché no (8-min walk), Lara & Luca (10-min walk), and Doña Aurelia (11-min walk).
  • City Express Playa del Carmen has an outdoor pool and a 24-hour fitness center.
8.2.Very good.
  • 8.0.Very good

    It's good for the money paid

    Pictures

    Evgenia, 2 night family trip, Jan 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location, good cost-quality relation. Very recommended.

    1 night family trip, Jan 4, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Esta bien!

    Esta bien para el precio

    Andres L, 2 night business trip, Dec 18, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Everything was ok for the price I paid. Just the view I don’t like it.

    2 night family trip, Oct 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Registration and COVID protocol excellent, room impecable.

    1 night trip, Aug 10, 2020

    Verified Expedia guest review

  • 8.0.Very good

    I liked that the parking lot was shared with two restaurants which was very convenient. Also I enjoyed the buffet breakfast and the 24/7 coffee and tea.

    1 night family trip, Mar 6, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The staff at Citi Express were very friendly. The hotel is very clean and customer service is exceptional.

    LuisC, 1 night family trip, Jul 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Has nice easy parking lot with many spaces. Breakfast was fantastic. Internet was fast. Room was nice.

    SteveTurbo, 1 night family trip, May 24, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    The room is clean. Staff is friendly and breakfast is good. Location is just off a major road but does not feel busy. Very quiet and safe. Restaurants are nearby and just a few minutes from Xcaret park. Price is very reasonable. I would stay here in the future.

    Gil, 2 night family trip, Apr 27, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Nice location

    It’s a cool hotel in walking distance to many shops even 5th ave if you don’t mind a nice 20 minute walk.

    Enu, 5 night family trip, Apr 16, 2019

    Verified Hotels.com guest review

See all 306 reviews