I was in Manila for a conference. Unfortunately, the conference hotel was booked up, so I stayed at the South of Market Private Residences. As other have noted, it was difficult to check in. I went to the wrong tower, was directed to the right tower, and then had to wait for a substantial period of time because the front desk was not set up to check in people.
My real problem, however, was with the room and the facility. The room was clean and functional -- but there were only 3 small packets of shampoo and a bar of soap, even though I had a 4-day stay. In addition, I purposely booked the Residences because it had a fitness center. When I asked about it, however, I learned "the equipment had not arrived." Thus, there was no fitness center -- and the Residences and Hotels.com had clearly made a misrepresentation on which I had relied.
There was another significant problem. I soon discovered there was no hot water. I called the number I was given and told the problem would be fixed -- but it was not fixed until my last day there and only after I had made another call. Evidently, the last person who stayed there "blew out" the water heating system, and the proprietor had never checked (which raises questions as to how well the apartment was cleaned). In any case, I spent my week taking cold showers.