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All properties in Fes, Fès-Meknès, Morocco

Palais Medina & Spa

Luxury hotel with 3 restaurants, near Blue Gate

  • Free WiFi and free parking
From
P4,385

Image gallery

  • Exterior
  • Exterior
  • Children’s Pool
  • Living Area
  • Exterior
Exterior. Image 1 of 41.
1 / 41Exterior
8.2.Very good.
  • Accueil exceptional ,check in et check out très rapide . L hôtel respecte tt les mesures…

    Aug 29, 2020

  • The room service takes long time to deliver our orders .over all we had a good time…

    Aug 28, 2020

See all 91 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 146 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Nightclub

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Heart of Fes
  • Blue Gate - 28 min walk
  • Borj Fez Mall - 3 min walk
  • Jewish Cemetery - 9 min walk
  • Royal Palace - 9 min walk
  • Royal Golf de Fès - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room
  • Deluxe Double Room, Pool and Medina View
  • Junior Suite
  • Suite (Palace)
  • Standard Single Room
  • Deluxe Single Room, Pool and Medina View
  • Family Suite

Location

  • Heart of Fes
  • Blue Gate - 28 min walk
  • Borj Fez Mall - 3 min walk

What’s around

Landmarks

  • Heart of Fes
  • Blue Gate - 28 min walk
  • Borj Fez Mall - 3 min walk
  • Jewish Cemetery - 9 min walk
  • Royal Palace - 9 min walk
  • Royal Golf de Fès - 12 min walk
  • Bab Semmarine - 12 min walk
  • Parc Jnane Sbile - 22 min walk
  • Atlas Garden - 23 min walk
  • Der Batha Museum - 25 min walk
  • Place Bou Jeloud - 26 min walk

Getting around

  • Fes (FEZ-Saiss) - 16 min drive
  • Fes Station - 16 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 146 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 12:30 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Conference space
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages Spoken

  • Arabic
  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa Thalion has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with Turkish bath/hammam.

The spa is open select days. Guests under 6 years old are not allowed in the spa.

Dining

Imperial - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Arabesque - This theme restaurant specializes in Moroccan cuisine and serves dinner only. Open select days.

Dragon - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Small print

Also known as

  • Palais Medina
  • Palais Medina Fes
  • Palais Medina Hotel
  • Palais Medina Hotel Fes
  • Palais Medina & Spa Fes
  • Palais Medina & Spa Hotel
  • Palais Medina & Spa Hotel Fes

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for MAD 300.0 per night

Buffet breakfast is offered for an extra charge of MAD 150 for adults and MAD 80 for children (approximately)

Airport shuttle service is offered for an extra charge of MAD 300 per person (one way)

Airport shuttle service for children up to age 12 costs MAD 150.00 (one-way)

Policies

Only registered guests are allowed in the guestrooms.

Guests under 6 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 5 years of age.
  • Christmas Eve (24 December) Gala Dinner per adult: MAD 800.00
  • Christmas Eve (24 December) Gala Dinner per child: MAD 500.00 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1600.00
  • New Year's Eve (31 December) Gala Dinner per child: MAD 800.00 (up to 12 years old)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Palais Medina & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 12:30 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Domino's Pizza (4-min walk), McDonald's ماكدونالدز (5-min walk), and Cass-croute (6-min walk).
  • Yes, an airport shuttle is available. The charge is MAD 300 per person one way.
  • Palais Medina & Spa has a nightclub, a spa, and an outdoor pool, as well as a steam room and a garden.
8.2.Very good.
  • 8.0.Very good

    good hotel but not 5 star.

    Staffs are friendly, location is good, but the room is too out of day, it looks like 4 star hotel.

    Ying, 3 night family trip, Jan 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice room for a convenient price

    I can start by saying this stay had a good value for money. My experience was actually brief (one night) so I can barely judge my room and the basic services. The hotel has a really good design which I liked a lot. The room was tidy, clean and spacious. With a nice balcony, which has a really nice view all day (and even better at night). So overall the check in was seamless, pretty basic for a 5-stars hotel. So was the breakfast nothing too fancy but very good. So overall I can say it was satisfying.

    1 night business trip, Jan 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nicely located and the ambiance was pleasant. The pool was luxurious. The manager of the hotel went out of his way to make sure everything was up to the standard promised.

    1 night trip, Dec 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice hotel

    Bozena, 3 night family trip, Dec 17, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    This hotel has probably the best location! Next door to a shopping centre, minutes from Old Medina (by taxi) and very convenient and safe. Hotels amenities were great. Staff were very friendly. The front desk manager who's name I forgot was very kind and helpful. We were on the second floor above the restaurant so every morning we could hear the chairs being moved around. On the date of departure is where our stay went from excellent to poor. I wanted to go to the airport to pick up my rental and for some reason the only option to go is to take the hotel referred company for 250 dirhams which I figured was a scam. When I asked twice about the price the girl at front desk and the bell boy was giving me attitude that he was going to cancel his friend. Than after 5 minutes of standing around the bell boy recommended a random person who was standing at the front door to take me to the airport in a very old dirty vehicle. He still took the 250 Dirhams from me and dropped me off (15 - 20 minute ride max!). The guys was nice but I don't think the bell boy and front desk staff should have scammed me like that as its not the right thing to do. Overall its a beautiful property with amazing amenities and I would stay here again! DO NOT ask front desk or bell boy for any rides as they will take their commission cuts and over charge you!

    Siyar, 4 night family trip, Nov 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This is the best hotel I’ve stayed at in Morocco! Everyone was so nice, helpful, and overall there was a very calming and peaceful atmosphere.

    3 night romance trip, Oct 31, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Nice place no coffee

    The hotel is in an excellent location. Its clean and comfy. My only criticism is it needs coffee in the rooms!

    Scott, 2 night business trip, Oct 4, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel was lovely and clean and smelt beautiful. The room was large and grand but needs a little tlc in the bathroom as the shower soaked the floor. Breakfast was lovely and staff very polite.

    Simone, 1 night trip, Sep 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent overall

    Excellent overall

    Jeremy, 3 night business trip, Sep 23, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Enjoyed our stay but short of being a 5 star Hotel

    Overall a great stay -however by North American standard this is not a 5 star Hotel. Lacked a lot of professionalism and service.

    Monika, 3 night trip with friends, Mar 20, 2019

    Verified Hotels.com guest review

See all 91 reviews