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Hotel Firefly

Photo gallery for Hotel Firefly

Indoor pool
Outdoor spa tub
Indoor pool
Living area

Overview of Hotel Firefly

Hotel Firefly

4.5 star property
Luxury hotel in Zermatt with indoor pool and bar/lounge

9.8/10 Exceptional

134 verified guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Kitchen
Schluhmattstrasse 55, Zermatt, VS, 3920

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 12 min walk
  • Zermatt (QZB-Zermatt Train Station) - 12 min walk
  • Zermatt Station - 13 min walk
  • Free train station pick-up
  • Free train station drop-off


  • Old Zermatt - 3 min walk
  • Max Julen - 4 min walk
  • Brasserie Uno - 5 min walk
  • Le Mazot - 7 min walk
  • Take it Döner - 7 min walk

About this property

Hotel Firefly

Located near a train station, Hotel Firefly is a great choice for a stay in Zermatt. Guests can take a dip in the indoor pool and indulge in massages. A bar/lounge, a health club, and a fitness center are other highlights at this luxurious hotel. Fellow travelers love the helpful staff and breakfast.


English, French, German, Italian, Portuguese

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms
  • Arranged over 6 floors


  • Check-in time from 4:00 PM - 10 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.
  • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking


  • Free train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–noon
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Ski passes
  • Hiking/biking trails
  • Rock climbing
  • Rope course
  • Pool table
  • Foosball
  • Ski lessons nearby
  • Snowboarding nearby


  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Ski storage


  • 1 building/tower
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An indoor pool
  • Arcade/game room
  • Spa tub
  • Sauna
  • Steam room


  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • French
  • German
  • Italian
  • Portuguese

Room amenities

Be entertained

  • IPod docking station
  • Video-game console
  • DVD player
  • Flat-screen television
  • Digital TV channels
  • Netflix
  • Video games

Home comfort

  • Heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Tempur-Pedic mattress
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Dishwasher
  • Paper towels


  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 150.00 per day


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 30.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Only registered guests are allowed in the guestrooms. </p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Firefly?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Firefly?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel Firefly?
Yes, dogs are welcome. There's a charge of CHF 30.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Firefly?
Sorry, there's no onsite parking at Hotel Firefly.
What are the check-in and check-out times at Hotel Firefly?
You can check in from 4:00 PM - 10 PM. Check-out time is 11 AM.
What is there to do at Hotel Firefly and nearby?
Have fun with onsite activities like mountain biking, rock climbing, and hiking. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Hotel Firefly also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Hotel Firefly?
Yes. Nearby restaurants include Old Zermatt (3-min walk), Max Julen (4-min walk), and Brasserie Uno (5-min walk).
Does Hotel Firefly have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a toaster, and cookware.
Does Hotel Firefly have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hotel Firefly like?
Hotel Firefly is a short 1-minute walk from Zermatt-Matterhorn Ski Paradise and 4 minutes' walk from Zermatt - Furi. Travelers say the area is walkable and ideal for skiing.







Staff & service




Property conditions & facilities




10/10 Exceptional

Excellent hotel and best experience
One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Joseph, 2-night family trip
Verified guest review

10/10 Exceptional

Family of 6; fantastic boutique hotel ❤️
Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀
Linda, 2-night family trip
Verified guest review

10/10 Exceptional

Can’t wait to return.
Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Mrs C D, 3-night family trip
Verified guest review

10/10 Exceptional

Great property. I've gone to Zermatt every year for decades and wanted to try this hotel, just to see the new kid on the block. Very impressive.
Paul, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Amazing, they go out of their way to make it feel like home and on vacation at the same time. Great spas pool saunas and jacuzzi. Easy access. Wonderful breakfast. Great bar and game room. Close to the lift. Amazing
joshua, 4-night family trip
Verified guest review

10/10 Exceptional

Neil, 7-night trip
Verified guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

10/10 Exceptional

We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Lisa, 2-night family trip
Verified Expedia guest review

2/10 Poor

Nathan, 2-night trip
Verified guest review

10/10 Exceptional

Modern good location perfect room if you like modern and new hotels like me you will like it. After that i will stay firefly every time when i will be in zermatt
Musa, 5-night trip with friends
Verified Expedia guest review