Crystal Palace Hotel

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Overview of Crystal Palace Hotel

Crystal Palace Hotel

3.5 star property
3.5-star hotel with restaurant, near Artisan Market

8.0/10 Very Good

187 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
AV 18 de Julio 1210, Montevideo, 11100
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Montevideo Centro

Getting around

  • Carrasco Intl. Airport (MVD) - 43 min drive
  • Montevideo Central Station - 14 min drive
  • Montevideo Penarol Station - 14 min drive
  • Montevideo Dr. Lorenzo Carnelli Station - 15 min drive
  • Area shuttle (surcharge)

About this property

Crystal Palace Hotel

3.5-star hotel in the heart of Montevideo Centro
At Crystal Palace Hotel, you can look forward to a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy a meal at the onsite international cuisine restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an area shuttle
  • Meeting rooms, laundry services, and a 24-hour front desk
  • Luggage storage, multilingual staff, and a porter/bellhop
  • Guest reviews speak well of the helpful staff and location
Room features
All guestrooms at Crystal Palace Hotel offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with deep soaking tubs and tubs or showers
  • 30-inch LCD TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 59 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (USD 9.00 per day)

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Beach nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Fitness center

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All residents of Uruguay may be charged the national value-added tax (10%) from November 15 to the day after Easter. However, business travelers from firms in Uruguay may be charged the value-added tax year round. Travelers on a tourist visa are exempt from this tax.

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 9 for adults and USD 9 for children (approximately)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night

Parking

  • Covered self parking costs USD 9.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Frequently asked questions

Does Crystal Palace Hotel offer free cancellation for a full refund?
Yes, Crystal Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crystal Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crystal Palace Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crystal Palace Hotel?
Yes. Self parking costs USD 9.00 per day.
What are the check-in and check-out times at Crystal Palace Hotel?
You can check in from 2 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Crystal Palace Hotel?
No, this hotel doesn't have a casino, but Radisson Victoria Plaza Casino (12-min walk) and Maronas Entertainment (12-min drive) are both nearby.
What is there to do at Crystal Palace Hotel and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Crystal Palace Hotel?
Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Pizza Subte (4-min walk), Chivilandia (4-min walk), and La Pasiva (5-min walk).
Does Crystal Palace Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Crystal Palace Hotel like?
Crystal Palace Hotel is a short 16-minute walk from Montevideo Cathedral and 2 minutes' walk from Cagancha Square. Travelers say this hotel is in a good location.

Overall score and ratings

8.0

Very Good

8.3/10

Cleanliness

7.9/10

Staff & service

6.7/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Great location , horrible staff
The location is great , the value is excellent, rates are probably very low because of the pandemic , all the staff aside from housekeeping, could use a class on “ hospitality business 101 “ there were times I thought I was invisible , they either ignore you , or they are just rude …. Room was ok and for this price I don’t complaint the only problem the bathroom sink didn’t have a p trap and every night had to plug the sink , to avoid sleep with sewer odor …come on a simple cheap fix ….
Daniel, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Melvin, 1-night trip
Verified Expedia guest review

6/10 Good

Property looks well kept and clean. However, the room could have a more detailed maintenance.
Martha, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I like the hallway, main entrance. Large entrance with big sofa and water come down.
4-night family trip
Verified Expedia guest review

6/10 Good

3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

The rooms need to be updated.The bathroom smelled of urine. The carpet in the room and hallway smelled. The bathroom door handle was loose. The hotel lobby and where they had the buffet breakfast were the only yhings that looked updated. The staff was not friendly or welcoming at all.
Roe, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Great location Great Service!
It is a great location walking distance to many museums, the old Montevideo and restaurant. Service was great, Maid derive outstanding. Comfortable bed and pillows. Nice diverse breakfast.
daniel, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, great service
They are very helpful at the desk and held our luggage so we could go on an overnight to Colonia. They told us we’re to get a plug so we could plug in our phone and are very pleasant to deal with.
daniel, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, great service
Breakfast was nice lots of fruit and sweet breads.
daniel, 2-night romance trip
Verified Hotels.com guest review