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The Chateau Spa & Wellness Resort

Photo gallery for The Chateau Spa & Wellness Resort

Front of property
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
View from room
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel in Bukit Tinggi with 5 restaurants and spa

9.0/10 Superb

172 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

Room options

About this area

What's nearby

  • Genting Highlands Premium Outlets - 43 min drive
  • Genting Highlands Theme Park - 59 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive
  • Kuala Lumpur Gombak Station - 43 min drive
  • Batu Caves Station - 44 min drive
  • Kuala Lumpur Taman Wahyu Komuter Station - 45 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • Garden View Restaurant - 24 min drive
  • Summer Park - 25 min drive
  • Remember 126 Restaurant - 25 min drive
  • Fantasy Valley Restaurant - 26 min drive
  • Restaurant Foon Lock - 26 min drive

About this property

The Chateau Spa & Wellness Resort

A great choice for a stay in Bukit Tinggi, The Chateau Spa & Wellness Resort features an airport shuttle. Guests can visit the spa to be pampered with Swedish massages, aromatherapy, or reflexology, and La Vie, one of 5 restaurants, serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. The convenient parking and comfortable beds get good marks from fellow travelers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle*

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free local shuttle

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Smart television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Shower/tub combination
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

La Sante has 12 treatment rooms including rooms for couples. Services include Swedish massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

La Vie - This poolside restaurant serves breakfast, lunch, and dinner. Reservations are required.
La Assiette - This fine-dining restaurant serves dinner only. Reservations are required.
Belle Vue - This café serves brunch only. Reservations are required.
Le Rouge - Onsite pub. Guests can enjoy drinks at the bar.
Salon Cigar Lounge - Onsite bistro.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MYR 150.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property accepts major credit cards, debit cards and cash.

Also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort offer free cancellation for a full refund?
Yes, The Chateau Spa & Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Chateau Spa & Wellness Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Chateau Spa & Wellness Resort?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at The Chateau Spa & Wellness Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Chateau Spa & Wellness Resort?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Chateau Spa & Wellness Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Chateau Spa & Wellness Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at The Chateau Spa & Wellness Resort and nearby?
Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Chateau Spa & Wellness Resort also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near The Chateau Spa & Wellness Resort?
Yes, there are 5 onsite restaurants, featuring poolside dining. Nearby restaurants include Garden View Restaurant (9.3 mi), Summer Park (9.4 mi), and Remember 126 Restaurant (9.5 mi).
What's the area around The Chateau Spa & Wellness Resort like?
The Chateau Spa & Wellness Resort is located a short 1-minute walk from La Santé Spa. Travelers say this hotel is in a good location.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Peng Chon, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

SIOK PEIK, 1-night trip
Verified Hotels.com guest review

2/10 Poor

CHEW PING LOKE, 3-night trip
Verified Hotels.com guest review

6/10 Good

Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Thioh, 1-night family trip
Verified Expedia guest review

6/10 Good

Aya, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Mohd Nasir bin, 1-night trip
Verified Expedia guest review

2/10 Poor

This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
KAI THONG, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

NURSYAFIZA, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Highly recommended
NIN, 1-night trip with friends
Verified Expedia guest review

8/10 Very Good

Good SOP, clean
Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
Loy, 1-night trip
Verified Hotels.com guest review