The Luang Say Residence

Photo gallery for The Luang Say Residence

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Pool
Pool
Pool
Terrace/patio

Overview of The Luang Say Residence

The Luang Say Residence

4.5 star property
Luxury hotel with 2 restaurants, near Wat Mai

9.4/10 Exceptional

81 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
Map
4-5 Ban Phonepheng, P.O.Box 507, Luang Prabang
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • Free shopping center shuttle
  • Free use of bicycles
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • Cruise ship terminal shuttle
For families
  • Children stay free
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Separate sitting area
  • Furnished balcony
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • Night Market - 8 min drive
  • Royal Palace - 8 min drive
  • Kuang Si Falls - 56 min drive

Getting around

  • Luang Prabang (LPQ-Luang Prabang Intl.) - 13 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle

About this property

The Luang Say Residence

The Luang Say Residence is just 3.2 mi (5.1 km) from the airport and offers a shuttle (available on request) for USD 9 per person one way. After splashing around at the outdoor pool, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli, and free bike rentals. The comfortable beds and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM - 10 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle from 6 AM to 11 PM*
  • Cruise terminal shuttle*

Offsite

  • Free area shuttle within 5 km
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free local shuttle
  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Free bicycle rentals
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2010
  • Library
  • An outdoor pool

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar near toilet

Languages spoken

  • English
  • French
  • Lao
  • Thai

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Belle Epoque - This restaurant overlooks the garden. Guests can enjoy drinks at the bar. Reservations are required.
Terrase Des Colonies - Onsite restaurant. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 7 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 60
  • New Year's Eve (31 December) Gala Dinner per child: USD 30 (from 7 to 12 years old)

Optional extras

  • English breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 9 per person (one way)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of USD 200 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day
  • Airport shuttle for children between the ages of 6 and 12 costs USD 9 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Luang Say
Luang Say Residence
Luang Say Residence Hotel
Luang Say Residence Hotel Luang Prabang
Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang
The Luang Say Residence Hotel
The Luang Say Residence Luang Prabang
The Luang Say Residence Hotel Luang Prabang

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.4/10

Staff & service

10.0/10

Amenities

9.4/10

Property conditions & facilities

10/10 Exceptional

This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

hotel is clean n exclusive. service is good, a relaxing place for leisure
johan meng loon, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Gina, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
6-night business trip
Verified Expedia guest review

10/10 Exceptional

Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!
3-night family trip
Verified Orbitz guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

6/10 Good

Beware of overcharging
"Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is close to flawless. The staff are excellent, the facility pristine and quality superb. The only minor quibble is that it’s a few clicks out of town but they deal with this by having a number of courtesy cars at various times. I cannot speak of this facility more highly.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Impressive!
We had a lovely honeymoon here at Luang Say. Love the architecture and the interior decor. Will definitely recommend this to all who are considering a luxury boutique hotel. We will come back!
4-night romance trip
Verified Hotels.com guest review