The Black Swan at Helmsley

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Overview of The Black Swan at Helmsley

The Black Swan at Helmsley

4.0 star property
4-star hotel in York with restaurant and bar/lounge

8.6/10 Fabulous

216 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Bathtub
  • Restaurant
Map
Market Place, Helmsley, York, England, YO62 5BJ
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Coffee/tea in a common area
  • Garden
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk
For families
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Free self parking

Choose dates to view prices

About this area

What's nearby

  • Flamingo Land Theme Park and Zoo - 28 min drive

Getting around

  • Leeds (LBA-Leeds Bradford) - 59 min drive
  • Durham (MME-Teesside Intl.) - 63 min drive
  • Thirsk Station - 22 min drive
  • Malton Station - 24 min drive
  • Northallerton Station - 30 min drive

About this property

The Black Swan at Helmsley

4-star hotel in a rural location
At The Black Swan at Helmsley, you can look forward to free full breakfast, a garden, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Luggage storage, coffee/tea in the lobby, and free newspapers
  • Meeting rooms, smoke-free premises, and multilingual staff
  • Guest reviews give top marks for the central location and helpful staff
Room features
All guestrooms at The Black Swan at Helmsley have amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 7:30 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Garden

Languages

  • English
  • French

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of GBP 25 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 25 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards. Cash is not accepted.

Also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley York
The Black Swan at Helmsley Hotel
The Black Swan at Helmsley Hotel York

Frequently asked questions

Does The Black Swan at Helmsley offer free cancellation for a full refund?
Yes, The Black Swan at Helmsley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Black Swan at Helmsley?
As of September 27, 2022, prices found for a 1-night stay for 2 adults at The Black Swan at Helmsley on October 2, 2022 start from P 4,677, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Black Swan at Helmsley?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Black Swan at Helmsley?
Yes, pets are welcome. There's a charge of GBP 10 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Black Swan at Helmsley?
Yes, there's free self parking.
What are the check-in and check-out times at The Black Swan at Helmsley?
You can check in from 3:00 PM - 11:00 PM. There's a charge of GBP 25 for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge of GBP 25 (subject to availability). Contactless check-out is available.
What is there to do at The Black Swan at Helmsley and nearby?
The Black Swan at Helmsley has a garden.
Are there restaurants at or near The Black Swan at Helmsley?
Yes, there's an onsite restaurant. Nearby restaurants include The Star Inn (2.6 mi), The Pheasant (2.7 mi), and Plough Inn (4.2 mi).
What's the area around The Black Swan at Helmsley like?
The Black Swan at Helmsley is a short 1-minute walk from North York Moors National Park and 4 minutes' walk from Duncombe Park. Our travelers say the local area is very walkable.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.9/10

Staff & service

8.0/10

Amenities

8.1/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Exceptional

Stephen, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great stay for a short break
Lovely hotel with good food and service. Very good breakfast, just had to get in the swing of getting my own tea/toast, but otherwise good. Large comfy room. Would stay here again.
Kelly, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beer Garden
Excellent beer garden.
Nigel, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

BEN, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Sheila, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

W, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great stay
Great stay. Happy with the room and a lovely breakfast - would definitely recommend it.
Jonathan, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Very nice hotel and very friendly helpful staff.
1-night trip
Verified Hotels.com guest review