2/10 Poor
January 8, 2023
Don't go!
I can simply not express how disappointed I was with my stay. First of all the service was none existing and simple instructions to staff was not followed.
Food was slopy and very much below par and not at all a match between the price. They had more or less half of what was on the menu and it was really poor quality. Staff had zero to no training and were less than attentive.
The room was dirty and the shower head was so filled with limescale that more water went to the sealing. The beds were old an uncomfortable and infested with bedbugs. both my wife and I got bitten. The Air condition sounded like an airplane and it was impossible to sleep with the AC on.
There was no internet in any of the rooms and the only internet that worked was in the reception as the one in the restaurant was no longer connected!
When I informed them that I did not want to pay for the service charge I was treated like a criminal and told I had to pay as this was how things worked.
Service charge is optional in restaurants and hotels in the Philippines and it was only when I proved that I was right that they reluctantly removed the service charge from my bill.
I have traveled all over the world and yet this is one of the worst places I have ever stayed.
Really hope they change management.
Steffen
Steffen, 3-night trip
Verified Hotels.com guest review
