Crystal Palace Boutique Hotel

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Overview of Crystal Palace Boutique Hotel

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Crystal Palace Boutique Hotel

4.0 star property
4-star hotel in Sofia City Center with restaurant and bar/lounge

9.0/10 Superb

171 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
14 Shipka Street, Sofia, 1504
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • 24-hour business center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator

Choose dates to view prices

About this area

What's nearby

  • In Sofia City Center

Getting around

  • Sofia Airport (SOF) - 16 min drive
  • Sofia Sever Station - 7 min drive
  • Sofia Central Station - 12 min drive
  • Serdika Station - 21 min walk
  • Lavov Most Station - 25 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)

About this property

Crystal Palace Boutique Hotel

4-star hotel in the heart of Sofia City Center
You can look forward to a roundtrip airport shuttle, dry cleaning/laundry services, and a bar at Crystal Palace Boutique Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a body wrap, a body treatment, or a facial. Be sure to enjoy a meal at Crystal Palace, the onsite restaurant. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and limo/town car service
  • An area shuttle, smoke-free premises, and multilingual staff
  • Free newspapers, a porter/bellhop, and concierge services
  • Guest reviews say good things about the proximity to public transit
Room features
All 63 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as perks like air conditioning and bathrobes. Guest reviews speak well of the comfortable, spacious rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Free toiletries and hair dryers
  • LCD TVs with cable channels
  • Daily housekeeping and desks


Bulgarian, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 63 rooms
  • Arranged over 6 floors


  • Check-in time from 2 PM - 5:30 AM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite self parking (BGN 20 per day)
  • Onsite parking limited
  • Height restrictions apply for onsite parking


  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*


  • Area shuttle*
  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas


  • 1 building/tower
  • Built in 2004
  • Fitness center
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance


  • Bulgarian
  • English

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.


Crystal Palace - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: BGN 1.09 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of BGN 27 per person (approximately)
  • Airport shuttle service is offered for an extra charge of BGN 50 per person (one-way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for BGN 60.0 per day


  • Self parking costs BGN 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Crystal Palace Boutique
Crystal Palace Boutique Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Sofia
Crystal Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel Sofia

Frequently asked questions

Does Crystal Palace Boutique Hotel offer free cancellation for a full refund?
Yes, Crystal Palace Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crystal Palace Boutique Hotel?
As of September 27, 2022, prices found for a 1-night stay for 2 adults at Crystal Palace Boutique Hotel on October 8, 2022 start from P 5,438, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crystal Palace Boutique Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crystal Palace Boutique Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crystal Palace Boutique Hotel?
Yes. Self parking costs BGN 20 per day. Parking spots may be limited.
Is airport shuttle service offered by Crystal Palace Boutique Hotel?
Yes, an airport shuttle is available. The charge is BGN 50 per person one-way.
What are the check-in and check-out times at Crystal Palace Boutique Hotel?
You can check in from 2 PM - 5:30 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Crystal Palace Boutique Hotel and nearby?
Crystal Palace Boutique Hotel has a sauna and a steam room.
Are there restaurants at or near Crystal Palace Boutique Hotel?
Yes, there's an onsite restaurant, Crystal Palace. Nearby restaurants include Pastoccino (3-min walk), Esterhasi (3-min walk), and Mediterraneo (4-min walk).
What's the area around Crystal Palace Boutique Hotel like?
Crystal Palace Boutique Hotel is in Sofia City Center, a short 1-minute walk from Sofia University and 4 minutes' walk from Bulgarian Parliament.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Indra, 1-night trip
Verified guest review

10/10 Exceptional

Warning: please message to the hotel. They should be aware of booking the taxi for their customers. Should select quality drivers that will not treat the customers with extra mileage for the extra fees. We were driven to a wrong hotel that the driver insisted he was right even though we showed him on the map and the correct address.
Ann CT, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel with friendly service in a great area. Have stayed in most of the hotels in Sofia and this is my favourite
Stephen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Milos, 1-night family trip
Verified guest review

10/10 Exceptional

Matthew, 1-night trip
Verified guest review

10/10 Exceptional

Favourite spot!
This is my favourite hotel in Sofia. The staff are so kind and welcoming, the rooms are clean and comfy, and it's in a great location.
Paula, 1-night trip
Verified guest review

10/10 Exceptional

Pretty much perfect
Lovely people, great room with a little balcony, clean, in a perfect location. Would definitely stay there again!
Paula, 1-night trip
Verified guest review

10/10 Exceptional

Rositsa, 5-night business trip
Verified guest review

10/10 Exceptional

One of the best hotels in Sofia
My favorite hotel in Sofia. Clean rooms, great staff and centrally located.
Leon C, 1-night family trip
Verified guest review

10/10 Exceptional

Excellent value for the money downtown Sofia, Bg
My trip was amazing! Everything the hotel offers: perfect location, very clean, new interior and facilities, outstanding service in all details, very friendly staff, luxury car transportation from/to the airport, a fitness facility, underground garage, bunch of excellent bars and restaurants around 3 to 8 minutes away (I would mention Grozd, Shtastlivetza, Chef's Live, Arbat). It is located in 5 - 10 minutes walk from the main touristic, historic, architectural and administrative focal points of the city. A nice garden or park is across the street. Finally, the hotel has an own restaurant with excellent drinks! The hotel is not large, offers good privacy and calm atmosphere: just downtown but quite silent. The Crystal Palace helped me organizing all my busyness trips and meetings, as well as to relax well between these. I regret I was only for five business days there - for sure spending the weekend there would be a good bonus for travelling business people.
4-night business trip
Verified guest review