Imperial Hotel & Spa

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Overview of Imperial Hotel & Spa

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Imperial Hotel & Spa

4.0 star property
4-star hotel with restaurant, connected to the convention center, near Hoan Kiem Lake

9.4/10 Exceptional

173 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
44 Hang Hanh Street, Hoan Kiem, Hanoi
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • Shopping center shuttle
  • Train station pick-up service
  • Train station drop-off service
For families
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Opera House - 8 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 25 min drive
  • Hanoi Giap Bat Station - 8 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 22 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)

About this property

Imperial Hotel & Spa

4-star hotel in the heart of Old Quarter, rejuvenated in 2016
You can look forward to a nightclub, a roundtrip airport shuttle, and a free daily manager's reception at Imperial Hotel & Spa. Treat yourself to spa services, such as a massage, a body treatment, or a manicure/pedicure. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and shopping on site.
You'll also enjoy perks such as:
  • Limo/town car service, wedding services, and a computer station
  • Concierge services, smoke-free premises, and free newspapers
  • Luggage storage, multilingual staff, and a reception hall
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms at Imperial Hotel & Spa boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes. Guests reviews say good things about the comfortable rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch HDTVs with satellite channels
  • Refrigerators, electric kettles, and heating

Languages

English, Japanese, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station shuttle*

Offsite

  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Shopping

Working away

  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Spa services
  • Nightclub
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Low-height counter/sink

Languages

  • English
  • Japanese
  • Vietnamese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include hot stone massages, Swedish massages, body scrubs, and body treatments.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 2 percent

Children & extra beds

  • Rollaway beds are available for USD 470000 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hanoi Imperial
Hanoi Imperial Hotel
Hotel Hanoi Imperial
Hotel Imperial Hanoi
Imperial Hanoi
Imperial Hanoi Hotel
Imperial Hotel Hanoi
Imperial Hotel Spa
Imperial Hotel & Spa Hotel
Imperial Hotel & Spa Hanoi
Imperial Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Imperial Hotel & Spa offer free cancellation for a full refund?
Yes, Imperial Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Imperial Hotel & Spa?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Are pets allowed at Imperial Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Imperial Hotel & Spa?
Sorry, there's no onsite parking at Imperial Hotel & Spa.
Is airport shuttle service offered by Imperial Hotel & Spa?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.
What are the check-in and check-out times at Imperial Hotel & Spa?
You can check in starting at 2:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Imperial Hotel & Spa and nearby?
Imperial Hotel & Spa has a nightclub and spa services.
Are there restaurants at or near Imperial Hotel & Spa?
Yes, there's an onsite restaurant. Nearby restaurants include Fagioli Coffee (3-min walk), Gecko cafe & restaurant (5-min walk), and Bún Chả Hàng Quạt (5-min walk).
Does Imperial Hotel & Spa have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Imperial Hotel & Spa like?
Imperial Hotel & Spa is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 5 minutes' walk from Thang Long Water Puppet Theatre. Travelers say that the hotel is in a great location.

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.1/10

Property conditions & facilities

7.3/10

Eco-friendliness

10/10 Exceptional

Lovely stay in prime location to everything
During our week’s stay, the concierge and reception provided wonderful tour services as well as recommendations on where to explore and eat. What we especially loved is how central and walkable to everything this hotel was. We felt completely safe and at ease. Breakfast was affordable and delicious. The staff was friendly, humble, and considerate, it felt like a nice family-run establishment.
Thu, 8-night trip
Verified Hotels.com guest review

4/10 Fair

Karen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A very charming, spacious and beautifully decorated hotel tugged into a quiet corner of Old Quarter of Hanoi. All the modern conveniences are in place. The staff was so polite and accommodating. I really enjoyed the the stay and no doubt will return here next visit to Hanoi.
Bac, 1-night trip
Verified Expedia guest review

6/10 Good

Very friendly staff. A bit overpriced for what they offer. Close to many sights and easy to get around for shopping and dinning. Room need to more sound proof. Unless you are on the top floor expect foot steps. Also expect wall and hallway noise. Housekeeping does a very good job keeping rooms clean. Response to text messaging is very quick to get support.
anthony, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was very helpful friendly and accommodating. Great location price reasonable. Will definitely book here again on my next visit
Justine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The rooms are very nice, big and it’s nicely furnished. Staff are so kind, polite, helpful and friendly! The hotel is located at an Old Quarter of the City and it’s in great location where you can just walk to the lake, night market, restaurants and a lot to see around. Everything is amazing at this hotel! I highly recommend this hotel!
KatS, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

Roger, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gregory, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

First Class Friendly
A nice combination of luxury hotel with very friendly non pretentious Vietnamese staff. The rooms are big, nicely furnished, big windows, large bathroom, big enclosed shower, endless hot water, etc. The room and beds are super comfortable. The hotel is precisely managed and everything runs smoothly and works well. The ever present staff is super friendly and always looking for ways to brighten your stay and be of assistance. Ian in particular was outstanding with great English and travel assistance skills. He acquired visa extensions for us and advised us on what turned out to be the best part of our travels. We also learned about Vietnamese culture for the hotel staff. Tracy pointed us to local favorite restaurants with authentic Vietnamese devoid of tourists. You always feel like a special guest at this hotel. Superb spot for an extended stay.
Steve, 2-night trip
Verified Hotels.com guest review