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All properties in Playa del Carmen, Quintana Roo, Mexico

Hotel Hacienda Del Caribe

Central hotel with outdoor pool, connected to a shopping center, near Quinta Avenida

  • Free WiFi in lobby
From
P1,800

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  • Hotel Hacienda Del Caribe
  • Hotel Hacienda Del Caribe
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Hacienda Del Caribe
Hotel Hacienda Del Caribe. Image 1 of 33.
1 / 33Hotel Hacienda Del Caribe
7.8.Good.
  • Service is 👍 the room needs alot of maintenance, beds are 👌

    Jun 6, 2021

  • I have stayed at the hotel a couple of years ago and Paola the manager remembered me…

    Apr 2, 2021

See all 155 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Transport options
  • Free WiFi
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 34 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach club nearby

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Playa del Carmen Maritime Terminal - 4 min walk
  • Mamitas Beach Club - 13 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Playa del Carmen Maritime Terminal - 4 min walk
  • Mamitas Beach Club - 13 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Playacar Golf Club - 29 min walk
  • Yucatek Divers - 3 min walk
  • Paseo del Carmen - 5 min walk
  • 3D Museum of Wonders - 6 min walk
  • Plaza Paraiso - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport pick-up service

At a glance

Hotel size

  • This hotel has 34 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-noon
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby

Services

  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Hacienda Caribe
  • Hotel Hacienda Del Caribe Playa del Carmen
  • Hotel Hacienda Del Caribe Hotel Playa del Carmen
  • Hacienda Caribe Playa del Carmen
  • Hotel Hacienda Caribe
  • Hotel Hacienda Caribe Playa del Carmen
  • Hacienda Del Caribe Hotel
  • Hacienda Del Caribe Playa Carmen
  • Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Del Caribe Del Carmen
  • Hotel Hacienda Del Caribe Hotel

Optional extras

Early check-in can be arranged for an extra charge of USD 20 (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 80 per room

Airport shuttle service for children between the ages of 1 and 8 costs USD 25

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Pool access available from 8:00 AM to 9:00 PM.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Hacienda Del Caribe does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Hacienda Del Caribe.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - noon. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Asadero el Pollo (3-min walk), Yanten (4-min walk), and Falafel Nessya (4-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is USD 80 per room.
  • Have fun with nearby activities such as snorkeling and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
7.8.Good.
  • 10.0.Exceptional

    The pics are accurate. This is the best hotel and location you could dream of. Rooms are big and the beds are very comfortable. Can't speak highly enough about this hotel.

    2 night family trip, Feb 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect location. Great room, very spacious. You would think that it’s too noisy for being right in the main streets, but no, I slept very well.

    Li, 2 night romance trip, Jan 1, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Large room, close to walking around the main strip.

    1 night trip, Dec 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel had an older style to it. One of the more unique rooms I've seen. The bed was comfortable, and the room was large, clean, and had a balcony. The staff was outstanding. It was like he could tell I had had a rough trip because he checked me in a little early and got me settled in quickly.

    Dan, 1 night trip, Nov 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect. Very basic and simple

    This was my second stay. I am a repeat customer for a reason. This is a very simple, very basic hotel. Exactly as I needed.

    Gregory, 1 night trip with friends, Nov 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This property is close to the action in the Main Street and close to the bus terminal

    Pam, 1 night trip, Mar 7, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Pleasantly surprised

    Was very surprised and very pleased with the hotel and service I will be staying there again when I am in playa Del Carman again. The location was great both to 5 th ave and beach

    Russell, 1 night trip, Jan 6, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    I booked a quadruple junior suite for New Year and took a picture of my booking with Orbitz. In the confirmation there was no information about which room I had booked, so I wrote to Orbitz to double check and I was happy that I had took screenshots of my booking. They informed me that they had been in contact with the hotel and confirmed this suite. Guess what! The hotel gave me a standard room. I was in contact with the manager Paulina Montano and she didn't care. Orbitz has also tried to Contact hotel for a refund, but the hotel did not answer according to Orbitz. This was New Year and it was for me very important to get this specific room. Otherwise I had booked in another hotel. I would say it is very nonchalant of the manager not to compensate. I got the feeling that they put better pictures and descriptions about rooms than you end up getting. Anyway, if there had been a mistake on a website, the hotel is responsible for that, not me.

    2 night trip with friends, Dec 30, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Friendly staff. Clean, quiet, and convenient to everything.

    1 night trip, Dec 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    I use this hotel mainly because of its location 1/2 block from the airport bus terminal.it's good value not too noisy even though it is very close to the 5th Avenue

    1 night trip, Dec 11, 2019

    Verified Hotels.com guest review

See all 155 reviews