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Best Western Grand Hotel

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Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Overview of Best Western Grand Hotel

Best Western Grand Hotel

3.5 star property
Central Kielce hotel with 2 restaurants, connected to the convention center

8.4/10 Very Good

96 verified guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
  • Non-smoking
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship, 25-501

Room options

About this area

Getting around

  • Kielce Station - 3 min walk
  • Airport drop-off service


  • Cukiernia Dorotka - 5 min walk
  • Kebab Saray - 6 min walk
  • Garaż - 7 min walk
  • Pierogarnia - 7 min walk
  • El Paso - 8 min walk

About this property

Best Western Grand Hotel

Best Western Grand Hotel offers airport drop-off service (available 24 hours). Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other highlights include a bar/lounge, a fitness center, and a steam room. Fellow travelers say good things about the WiFi and central location.


English, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 122 rooms
  • Arranged over 4 floors


  • Check-in time starts at 2:00 PM
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs and cats only)


  • Free WiFi in rooms


  • Onsite self parking (PLN 25.00 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited


  • Airport drop off on request(available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Ski runs nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (11840 square feet of space)


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Spa services
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Low-height counter/sink
  • Grab bar near toilet


  • English
  • German
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 45 per person
  • Airport shuttle service is offered for an extra charge of PLN 600 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for PLN 80.0 per day


  • Pet deposit: PLN 30.00 per day


  • Self parking costs PLN 25.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


<p>This property accepts major credit cards and cash.</p>

Also known as

Best Western Grand Hotel Kielce
Best Western Grand Kielce
Best Western Grand Hotel Hotel
Best Western Grand Hotel Kielce
Best Western Grand Hotel Hotel Kielce

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Grand Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Best Western Grand Hotel?
Yes, cats and dogs are welcome. A deposit of PLN 30.00 per day is required.
Is parking offered on site at Best Western Grand Hotel?
Yes. Self parking costs PLN 25.00 per day. Parking spots may be limited.
Is airport shuttle service offered by Best Western Grand Hotel?
Yes, a shuttle from the hotel to the airport is available. The charge is PLN 600 per person.
What are the check-in and check-out times at Best Western Grand Hotel?
You can check in starting at 2:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Best Western Grand Hotel and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy amenities like a steam room and spa services.
Are there restaurants at or near Best Western Grand Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Cukiernia Dorotka (5-min walk), Kebab Saray (6-min walk), and Garaż (7-min walk).
What's the area around Best Western Grand Hotel like?
Best Western Grand Hotel is located on the Kielce Strip, a short 3-minute walk from Kielce Station and 12 minutes' walk from Sienkiewicza Street. Travelers say the area is central and ideal for skiing.



Very Good




Staff & service




Property conditions & facilities


8/10 Very Good

Nice place
Very helpful and friendly staff.
Patrick, 2-night trip with friends
Verified guest review

8/10 Very Good

Nice stay in a classic hotel
Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Tony, 6-night family trip
Verified guest review

10/10 Exceptional

Sean, 1-night business trip
Verified guest review

2/10 Poor

This hotel places proceeds over safety
Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Thomas, 2-night trip
Verified guest review

6/10 Good

Needs refurbishment
Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Marta, 4-night business trip
Verified guest review

8/10 Very Good

Amazing hotel with real potential
Hotel is in a prime location however it's in need to some renovation.
Slake Derreck, 4-night family trip
Verified guest review

8/10 Very Good

Robert, 1-night trip
Verified guest review

10/10 Exceptional

Great Hotel
Great hotel great value for money. Quick check in
Andy, 10-night trip
Verified Expedia guest review

6/10 Good

Good location; good value; needs updating.
The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Barbara, 5-night trip with friends
Verified guest review

8/10 Very Good

Good location. Hotel a tad outdated but rooms have a modern feel.
Verified guest review