The Swan at Hay Hotel

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Overview of The Swan at Hay Hotel

The Swan at Hay Hotel

4.0 star property
4-star hotel in Hereford with 2 restaurants and bar/lounge

8.4/10 Very Good

188 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet friendly
  • Laundry facilities
  • 24/7 front desk
  • Restaurant
The price is P4,913
Price available on 22/05/2022
Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
Main amenities
  • 19 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Room service
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Snack bar/deli
  • Self-serve laundry
For families
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free self parking
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Cardiff International Airport (CWL) - 47.4 miles/76.3 km
  • Builth Road Station - 31 min drive
  • Hereford Station - 32 min drive
  • Cilmeri Station - 33 min drive

About this property

The Swan at Hay Hotel

The Swan at Hay Hotel puts you within a 15-minute drive of Brecon Beacons National Park. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out The Garden Room, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • 2 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's menu

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 1812
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Upper floors accessible by stairs only

Languages spoken

  • English

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Heating
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping

Special features

Dining

The Garden Room - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
The Market Bar - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
1812 Bar - This bar specializes in British cuisine and serves light fare only. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 15.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for GBP 15.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Overall score and ratings

8.4

Very Good

8.5/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very Good

Hope to be back soon!
Excellent location at edge of town center with easy walking access. Very clean well kept property and room. Really nice garden for outdoor drinks or meals. Food was ample and good at reasonable prices, more pub style than fine dining. The parking courtyard was tight, but we did always find a spot. Staff attentive and friendly.
Derek, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would stay again if in the area.
We stayed two nights, the staff were very welcoming and the room had a lovely view over the garden and countryside. The breakfast was excellent in the lovely Garden Room. Parking could be a problem if the hotel is full, we had no problem but heard of others that could not get into the car park. Good location for exploring Hay-on-Wye as the town is just a short walk. Would stay again if in the area.
Stephen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely food both dinner and even better breakfast Great staff Only downside small room but old buildings so difficult to do anything about that
Ellen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We were celebrating our 41st wedding anniversary and couldn’t have chosen better. Staff were friendly, food was great. Overall a fabulous time.
Rita, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marieanne, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

This property was as expected but the servicing of the room was not up to standard. We put this down to Covid restrictions.
Barry, 3-night romance trip
Verified Expedia guest review

6/10 Good

Room would not be serviced unless request made, not enough coffee etc, bathroom supplies for two night stay. Small bedroom and bathroom for the price.
Belinda, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Post Christmas break
The whole ambience of the hotel was very good and the staff were excellent.
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Dog friendly Swan
Great hotel with very friendly staff. Made our two dogs very welcome.
K, 2-night trip
Verified Hotels.com guest review