Crowne Plaza Hotel Nairobi, an IHG Hotel

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Overview of Crowne Plaza Hotel Nairobi, an IHG Hotel

Crowne Plaza Hotel Nairobi, an IHG Hotel

4.0 star property
4-star hotel in Nairobi Upper Hill with 2 restaurants and outdoor pool

8.6/10 Fabulous

156 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Kenya Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Babysitting
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Nairobi Upper Hill
  • Nairobi National Park - 17 min drive
  • Thika Road Mall - 41 min drive

Getting around

  • Nairobi (WIL-Wilson) - 12 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 17 min drive
  • Syokimau Station - 25 min drive
  • Syokimau SGR Railway Station - 26 min drive
  • Nairobi Station - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Upperhill Springs Restaurant - 10 min walk
  • Pango Brasserie - 17 min walk
  • Mukutan Garden Café - 17 min walk
  • Pwani Pool Restaurant - 18 min walk
  • PHQ Canteen - 20 min walk

About this property

Crowne Plaza Hotel Nairobi, an IHG Hotel

4-star hotel in the heart of Nairobi Upper Hill
Consider a stay at Crowne Plaza Hotel Nairobi, an IHG Hotel and take advantage of a roundtrip airport shuttle, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or steam room, and indulge in a body wrap, a body scrub, or a body treatment. Enjoy al fresco dining and more at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool
  • Free self parking and valet parking
  • Continental breakfast (surcharge), limo/town car service, and luggage storage
  • A banquet hall, a 24-hour front desk, and a gift shop
  • Guest reviews say great things about the location
Room features
All guestrooms at Crowne Plaza Hotel Nairobi, an IHG Hotel have perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch TVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

English, French, Hindi, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 206 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • Hindi
  • Italian

Room amenities

Be entertained

  • 42-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Baraka Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Sikia Restaurant - This fine-dining restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • Wired Internet access is available in public areas for USD 2.5 per day (rates may vary)
  • Breakfast costs between USD 5 and USD 20 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 30 per person (one way)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hotel Nairobi, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Hotel Nairobi, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at Crowne Plaza Hotel Nairobi, an IHG Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crowne Plaza Hotel Nairobi, an IHG Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Crowne Plaza Hotel Nairobi, an IHG Hotel?
Yes, an airport shuttle is available. The charge is USD 30 per person one way.
What are the check-in and check-out times at Crowne Plaza Hotel Nairobi, an IHG Hotel?
You can check in from 2 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Crowne Plaza Hotel Nairobi, an IHG Hotel and nearby?
Crowne Plaza Hotel Nairobi, an IHG Hotel has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Crowne Plaza Hotel Nairobi, an IHG Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining and pool views. Nearby restaurants include Upperhill Springs Restaurant (10-min walk).
What's the area around Crowne Plaza Hotel Nairobi, an IHG Hotel like?
Crowne Plaza Hotel Nairobi, an IHG Hotel is a short 16-minute walk from Uhuru Park and 18 minutes' walk from Kenya Railway Golf Club. Travelers love the hotel's prime location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.6/10

Property conditions & facilities

7.7/10

Eco-friendliness

8/10 Very Good

Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Perry, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ALVIN, 2-night trip
Verified Expedia guest review

4/10 Fair

Not to the Crown Plaza level expected
Old Hotel and needs some serious renovation
Ranjit, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Michael G, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Harvey, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommended
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Harvey, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

xavier, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great people very friendly
Abdulkadir, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 2-night trip
Verified Hotels.com guest review

2/10 Poor

I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
1-night trip
Verified Expedia guest review