XO - The Heron Hotel

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of XO - The Heron Hotel

XO - The Heron Hotel

4.0 star property
4-star hotel with 3 restaurants, near Nairobi Hospital

7.8/10 Good

265 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Choose dates to view prices

About this area

What's nearby

  • In Kilimani
  • Nairobi National Park - 19 min drive
  • Thika Road Mall - 37 min drive

Getting around

  • Nairobi (WIL-Wilson) - 15 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive
  • Syokimau Station - 28 min drive
  • Syokimau SGR Railway Station - 29 min drive
  • Nairobi Station - 31 min drive
  • Airport shuttle (surcharge)

About this property

XO - The Heron Hotel

4-star hotel in the heart of Kilimani
At XO - The Heron Hotel, you can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a hot stone massage, a body treatment, or a manicure/pedicure. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Regional cuisine and al fresco dining. Aerobics classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a gift shop, and luggage storage
  • Free newspapers, tour/ticket assistance, and a porter/bellhop
  • Guest reviews say good things about the central location and helpful staff
Room features
All 108 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
Other amenities include:
  • 2 bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, coffee/tea makers, and ceiling fans


English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms


  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Children's menu

What to do

  • Fitness classes
  • Golfing nearby

Working away

  • Business center
  • Meeting room
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room


  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible bathtub


  • English
  • Swahili

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.


BASHASHA - This coffee shop specializes in Regional cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
CASBAH - This bar serves lunch and dinner. Happy hour is offered. Open daily.
MDALASINI - This fine-dining restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KES 1500 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KES 25 per person (one-way)
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and staff at the property wear personal protective equipment.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Heron Portico
Heron Portico Hotel
Heron Portico Hotel Nairobi
Heron Portico Nairobi
Heron Hotel Nairobi
The Heron Portico
XO The Heron Hotel
XO - The Heron Hotel Hotel
XO - The Heron Hotel Nairobi
XO - The Heron Hotel Hotel Nairobi

Frequently asked questions

Does XO - The Heron Hotel offer free cancellation for a full refund?
Yes, XO - The Heron Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at XO - The Heron Hotel?
As of October 5, 2022, prices found for a 1-night stay for 2 adults at XO - The Heron Hotel on November 4, 2022 start from P 4,160, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at XO - The Heron Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at XO - The Heron Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at XO - The Heron Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at XO - The Heron Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by XO - The Heron Hotel?
Yes, an airport shuttle is available. The charge is KES 25 per person one-way.
What are the check-in and check-out times at XO - The Heron Hotel?
You can check in from 2:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge.
What is there to do at XO - The Heron Hotel and nearby?
Onsite recreation at XO - The Heron Hotel includes aerobics. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. XO - The Heron Hotel also has a garden.
Are there restaurants at or near XO - The Heron Hotel?
Yes, there are 3 onsite restaurants, featuring alfresco dining and Regional cuisine. Nearby restaurants include Nyama Choma Paradise (4-min walk), Flame Tree Restaurant (7-min walk), and China Plate (7-min walk).
What's the area around XO - The Heron Hotel like?
XO - The Heron Hotel is in Kilimani, a short 14-minute walk from Nairobi Hospital and 11 minutes' walk from Uhuru Park. Travelers say the area is safe.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very Good

Valerie, 1-night business trip
Verified Expedia guest review

6/10 Good

stephen, 2-night trip
Verified Expedia guest review

8/10 Very Good

The staff was very attentive and helpful. Room was spacious
Derrick, 4-night trip
Verified Expedia guest review

4/10 Fair

OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
CONOR, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Francis, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Malgorzata, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place
5 Star with 5 stars in reserved......period
david, 5-night business trip
Verified Hotels.com guest review

8/10 Very Good

Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Abdi, 3-night trip
Verified Expedia guest review

8/10 Very Good

3-night trip
Verified Expedia guest review

6/10 Good

Worn out and old. It takes hours for reception to answer calls
Ham, 2-night family trip
Verified Expedia guest review