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Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Photo gallery for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Building design
Poolside bar
1 bedroom, free minibar, in-room safe, individually decorated
9 restaurants, breakfast and lunch served, international cuisine
Private spa tub

Overview of Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

VIP Access

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
Beachfront resort in Montego Bay with spa and casino

8.0/10 Very Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
  • Lounge area
Map
Lot 59A Freeport, Montego Bay, Saint James

Guests rated this location 8.6/10 - Excellent

Main amenities
  • Daily housekeeping
  • On a private beach
  • Casino
  • 9 restaurants and 2 poolside bars
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Fitness center
  • Sauna
  • Steam room
  • Beach sun loungers
  • Beach towels
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Separate bedroom
  • Separate sitting area
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • On the waterfront
  • Montego Bay Cruise Ship Terminal - 10 min drive
  • Doctor's Cave Beach - 15 min drive
  • Rose Hall Great House - 32 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 20 min drive

Restaurants

  • Coco Cafe - 1 min walk
  • Cafe Mocha - 4 min drive
  • Rainforest Seafoods Headquarters - 3 min drive
  • Altitude Bar - 4 min walk
  • Jerky's Bar and Grill - 4 min drive

About this property

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers a private beach where you can get a beach massage or relax in a sun lounger, plus you'll have access to onsite scuba diving, snorkeling, and surfing/body boarding. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. Seaside Grill, one of 9 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 poolside bars, a casino, and a nightclub. Fellow travelers say good things about the room service and comfortable beds.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

Dutch, English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
On-site antigen/rapid COVID-19 testing is available for a USD 40 fee
This information is provided by our partners.

At a glance

Hotel size

  • 350 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 9 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (8058 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2010
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Casino
  • Full-service spa
  • Nightclub
  • Casino gaming table
  • 33 casino slot machines
  • Spa tub
  • Casino VIP room
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Dutch
  • English
  • German
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.
World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.
Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.
El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 40 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p><p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.</p>

Also known as

Montego Bay St. James
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Frequently asked questions

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?
This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?
Yes, the 1410 square-foot casino features 33 slot machines and 1 gaming table.
What is there to do at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing. Additional recreation onsite includes aerobics, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive also has 2 poolside bars, a casino, and a nightclub, as well as a private beach, a sauna, and a steam room.
Are there restaurants at or near Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?
Yes, there are 9 onsite restaurants, featuring international cuisine.
Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive like?
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is on Jamaica Beaches, a short 10-minute walk from Sunset Beach Resort Au Natural Beach and 19 minutes' walk from Montego Bay Cruise Ship Terminal.

Reviews

8.0

Very Good

8.5/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

4/10 Fair

First day when we check in the hotel taxi driver, he asked me front of my wife do you need a smoke that is so bad then when we check in the room, the luggage person will bring my luggage my room. He asked me tip I’m shocked why he asked me like that then we don’t pay anything after we going to food restaurant first restaurant is Thai food limited quantity only one chicken item in Thai food, restaurant and service so late it will take 40 minutes, then we go next day Italian food restaurant same problem limited items in menu not happy it’s not traditional Italian restaurant after that so let’s go beach when we sitting there meet my wife all employees in resort they walk around in a beach every another guy ask you hey, do you need anything? Let me know I will help you, so I say what anything you say you know man what I’m saying is very unsafe. I thought we live in a five-star hotel but the service attitude so bad me and my wife we have a 15 anniversary that is why we decide to go Jamaica. I am not happy. Overall I complain for front decks didn’t give me a good answer food wise service wise very bad , the all employees are racism. Too much attitude they all group Buffay time server, bad attitude, overall not happy and I don’t recommend any of my family.
Verified Expedia guest review

8/10 Very Good

Service wasn't the best. Waited a whole 24hrs for robes and wash rags. The hotel food selection could be better.
Verified Expedia guest review

10/10 Exceptional

Had a Great Experience in one of the Butler Rooms
James H Martinez, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Joseph, 7-night trip
Verified Expedia guest review

8/10 Very Good

Monique, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice property but the service was terrible. It often took 40 minutes to get a drink by the pool/ beach. Although the staff were nice, there was very little attention paid - always forgetting or bringing the wrong drinks, taking an order from one person at the table and no one else, always had to get their attention to order etc. It was very disappointing as everything else was very nice. I Wouldn’t return.
Verified Expedia guest review

10/10 Exceptional

It was extremely safe and the staff were wonderful I loved everything about the resort.I would highly recommend it.
Verified Expedia guest review

10/10 Exceptional

Michael, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Rochelle Bradie is the best concierge I have ever met in my life. Upon arrival there was a few issues that were displeasing to me but thanks to Rochelle they were quickly addressed personally by her. This woman even stayed after her shift was over just to accommodate me and my mate. Everyday she saw us she greeted us by first name and made sure we were straight. She was so patient and nice. Her personality is remarkable. In addition to Rochelle wonderful hospitality there was Ja’Maal. He was at my boyfriends every want and need. Every time he needed something he was like nope I want Ja’Maal and then Ja’Maal would appear. The resort had everything there to accommodate you. We wanted to do excursions and thanks to Daniel and Tanesha from Amstar we were able to do that. They were very knowledgeable, patient and made sure that we would not miss our romantic dinner. We definitely will be returning back to this property.
Jessica, 4-night romance trip
Verified Expedia guest review