Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Torres Del Paine, Chile
1 room, 2 adults

Rio Serrano Hotel + Spa

4-star4 stars
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000, Chile

Mountain hotel with spa, near Serrano River
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Chile may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The local culture embedded into the property was unique and amazing. The spa and staff…Feb 28, 2020
  • Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins…Feb 24, 2020

Rio Serrano Hotel + Spa

  • Standard Plus Double or Twin Room
  • Superior Double or Twin Room, Mountain View
  • Standard Double or Twin Room

What’s around Rio Serrano Hotel + Spa

Landmarks

  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 6.4 mi / 10.3 km
  • Lago Pehoe - 11.2 mi / 18 km
  • Salto Chico Falls - 11.2 mi / 18 km
  • Rio Paine Waterfall - 31.6 mi / 50.9 km

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Chile may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

  • Cruise terminal shuttle*

Parking

  • Free uncovered onsite self parking

  • Onsite RV/bus/truck parking (fees apply)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Onsite parking includes off-street options

Offsite

  • Area shuttle within 200 kilometers*

  • Theme park shuttle*

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser
Things to do
  • Indoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 645
  • Conference space size (meters) - 60
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2001
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Minibar
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Rio serrano has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Rio Serrano Hotel + Spa’s small print

Also known as

  • Río Serrano
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 9 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Airport shuttle service is offered for an extra charge of CLP 250000 per person (one-way)

    Airport shuttle service for children up to age 11 costs CLP 250000 (one-way)

    Cruise ship terminal shuttle service is offered for an extra charge

    Area shuttle and theme park shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Rio Serrano Hotel + Spa

    • Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?
      Yes, Rio Serrano Hotel + Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Rio Serrano Hotel + Spa currently open?
      This property is closed from March 17 2020 to January 19 2021 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at Rio Serrano Hotel + Spa?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Rio Serrano Hotel + Spa?
      Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
    • Is there a pool at Rio Serrano Hotel + Spa?
      Yes, there's an indoor pool. Guests have pool access from 9 AM to 9 PM.
    • Are pets allowed at Rio Serrano Hotel + Spa?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Rio Serrano Hotel + Spa?
      You can check in from 4:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
    • Are there restaurants at or near Rio Serrano Hotel + Spa?
      Yes, Kaienk Restaurant offers regional cuisine and garden views.
    • Is airport shuttle service offered by Rio Serrano Hotel + Spa?
      Yes, an airport shuttle is available. The charge is CLP 250000 per person one-way.
    • What is there to do near Rio Serrano Hotel + Spa?
      Recommended spots to visit include Serrano River (5-min walk) and Torres del Paine National Park (5-min walk), along with Cuernos del Paine Lookout (6.4 mi) and Lago Pehoe (11.2 mi).

    Recent reviews

    Fabulous 8.8 From 69 reviews

    Exceptional 10.0
    Excellent hotel. Awesome view of the mountains from the room. Good restaurant with good free breakfast. Decent size room. Wifi works, Good location (a couple miles from park entrance). Highly Recommended
    DG, us2 night romance trip
    Very good 8.0
    Amazing mountain views
    The hotel is quite overpriced, but that seems normal for Torres del Paine. It's about 10 minutes drive to the park entrance so the location is good (although far from the Torres trail). Views of the mountains were amazing, and our room was very comfortable and quiet. Only slight negative is that there are a lot of big groups, which makes the hotel less relaxing than it could be.
    Colin, gb2 night trip
    Exceptional 10.0
    A superb place to stay, everything perfect!
    Terence, gb2 night trip
    Very good 8.0
    Absolutely beautiful view! Heated pool was great but if they added a hot tub it would be even better.
    us1 night romance trip
    Exceptional 10.0
    Many activities to choose from. All inclusive option. Restaurant was good. Bar had good food options as well. Nice pool. Nice rooms with great views
    us5 night romance trip
    Exceptional 10.0
    Amazing property with all the amenities. View from our room was breathtaking.
    us3 night family trip
    Poor 2.0
    The property is ok. When you pull up to the front, it feels a lot like a US Hampton Inn - very average. The views of the Serena River are beautiful. The common areas are low-end US Hilton Quality. All in all...not a bad hotel...but, overpriced and a very corporate feel that is out of place. My issue is with the integrity of management. The excursion guides are top notch. However, Natalina (who manages the hotel and the excursion crew) is morally bankrupt. I was booking night to night at the hotel and on the last attempt, I was quoted $850 US dollars. No problem, I booked a hotel nearby. HERE'S WHERE THE DISHONESTY STARTED. The gentleman in with the excursion group told me there we be NO PROBLEM with a van ride to El Calafate as spaces were available. When they learned that I had opted out of the $850 rate (after paying $300 the two night before) ALL OF THE SUDDEN THERE WAS NO VAN SPACE. They tell me "check be back at 8 pm". Then, Natalina says something like the van is "pretty full". I stayed and ate at the hotel for 2 nights and booked excursions on both days. Because I wouldn't pay their inflated rate Natalina told me that there is "no room" just after her employee told me there was "no problem" DO NOT DO BUSINESS WITH THESE LOSERS. I told them on the spot that this was BAD BUSINESS and that I would be writing a review. US hotels KNOW BETTER and I've never written a negative review on a hotel before. EVER. Given the level of Natalina's dishonesty, I am making an exception.
    triplewitch, us1 night trip
    Very good 8.0
    Notes from a December visit.
    The view and property are beautiful and well located. The views toward the mountains are amazing. We enjoyed our stay and would recommend taking the all day Torres tour with Jose Cox, and excellent guide. I would advise guests to rent their own car to be able to do some self guiding in the park on your own schedule. The reservation staff (Ingrid) will try to talk you out of it in order to sell the all inclusive package. Also, be super careful when booking, because the property will not adjust your dates because of their “policy” of no changes/no refunds. So, great property, but you really have to have your logistics nailed down before booking final.
    us4 night trip
    Fair 4.0
    Meh
    This is a place that caters to buses of old people. If that’s not your demographic then you won’t love it. Feels very generic and bland. Views are great but it’s an hour from any of the good hiking in Torres.
    William, us2 night trip with friends
    Exceptional 10.0
    We LOVED it!
    Such a great stay at the Rio Serrano! We ended up staying here by default - we planned a last minute trip and it was the only high end hotel in/adjacent to Torres Del Paine. What a lucky accident! We looked online at the Hotel Torres, Lago Grey and Explora. When we saw each of them in real life, we were perfectly happy with our choice. Rooms were great - amazing view of the mountains and a great pool/spa. I didn’t think we’d really use it, but after long days out, a sauna and swim (free) were perfect. After having seen the others in real life, I would still choose the Rio Serrano if I visit again (altogether the view of the glaciers from the Lago Grey is pretty cool).
    us4 night trip with friends

    Rio Serrano Hotel + Spa