Hilton Garden Inn Jackson Downtown

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Overview of Hilton Garden Inn Jackson Downtown

Hilton Garden Inn Jackson Downtown

3.0 star property
3-star hotel in Downtown Jackson with indoor pool and restaurant

7.6/10 Good

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
235 W Capitol St, Jackson, MS, 39201
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • 24-hour front desk
  • Computer station
  • Lobby fireplace
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Jackson
  • Jackson State University - 3 min drive

Getting around

  • Madison, MS (DXE-Bruce Campbell Field) - 18 min drive
  • Evers Intl. Airport (JAN) - 21 min drive
  • Jackson Station - 2 min walk

About this property

Hilton Garden Inn Jackson Downtown

Located near a train station, Hilton Garden Inn Jackson Downtown is a great choice for a stay in Jackson. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Fellow travelers say good things about the helpful staff and bar.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 186 rooms
  • Arranged over 6 floors


  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets allowed (dogs and cats only, 2 per room, up to 75 lbs)*
  • Service animals welcome


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Onsite valet parking (USD 20.00 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Self-serve breakfast (surcharge) each morning 6:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

What to do

  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • 1 building/tower
  • Built in 1923
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Braille signage
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Self-serve breakfast is offered for an extra charge of USD 14.95 for adults and USD 9.95 for children (approximately)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay


  • Valet parking costs USD 20.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

This hotel is definitely feeling the current service industry crunch. Restaurant closed, one person working check-in, rooms need freshening, and the location leaves much to be desired.
D. Christopher, 1-night family trip
Verified Hotels.com guest review

6/10 Good

SHERELL, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Horrible experience
I would never suggest this hotel. Outrage 1st room had not been cleaned, second room smelled of smoke and third room was ok till about midnight and the air conditioner stopped cooling. We had 2 small kids so we stayed in the room. As I was checking out I told the lady at the desk. She said ok. Never apologized for any of the rooms. There were 5 people in line behind me complaining about their rooms. And 2 phone calls complaining while I was standing there. Again no apology just a blank look. I would be ashamed to have the Hilton name associated with this location. Also online it showed a beautiful pool well it was not open. Said they are working on it. Breakfast was very expensive and did not look good.
Debra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely downtown hotel.
Lovely hotel in downtown. Parking is extra. Waited a little for valet but not long. Didn’t really get to enjoy the beautiful lobby that was there. If you will be downtown it’s great. If not, you may want to stay on another location.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The stay and hotel was great but we purchase a breakfast and wasn’t allowed to eat!
Latonia, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good But Can Improve
The clerk at check-in was extremely nice. The room could have been cleaner. The sheets had stains and there was a huge carpet stain. The bathroom tile needs to be cleaned. Overall, the hotel was clean. The service in the restaurant was great.
Evan, 4-night trip
Verified Hotels.com guest review

2/10 Poor

2 star
Had no choice but to pay for valet parking which I didn’t know about, and shower/ tub drain was clogged so water backed up in tub. Gross! Also couldn’t understand the receptionist because he didn’t speak clear.
Johnny, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

I thought it was expensive for the area. The lobby was nice and looked recently updated but the room needed repairs and was not that clean. The door handle was coming off as well. I greatly appreciate having pet friendly hotels, but I wish hotels would not make themselves pet friendly if there is not a safe place to walk your dogs. As a single mama of a two year old we walked our dogs at 7am and were approached by 3 different men. I did not feel safe.
Kari, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Michael, 1-night trip with friends
Verified Hotels.com guest review