Top notch from the start in unit 103. We received a welcome letter with contact info, and all info needed to make our stay comfortable. Staff was responsive to all questions. Claudius in particular was prompt with responses via email prior to our trip, and stayed in touch when our flights to arrive were delayed. He offered to pickup a few groceries so we would have a snack when we arrived and to get us a head start on breakfast the following day. He met us at condo late at night when we arrived, with a warm smile. The condo is equipped with EVERYTHING you could need, within reason, including laundry and dish detergent, shampoo, etc. Very clean, organized, very spacious, with master bedroom having a shower and jacuzzi tub. Had water toys, rafts, access to kayak, wakeboard, bikes, games. Feet away from pool and jacuzzi, and 30 sec from walk to beach. View amazing. Claudius and asst Bobby (?) were responsive when we were locked out of condo (long story, our fault), and arrived within minutes of our call regarding our situation. HIGHLY recommend staying here for a quiet, peaceful, beautiful stay on Grace Bay.