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Hakuba Tokyu Hotel

3.5 star property
Hakuba hotel with 2 restaurants and spa, aimed at LGBTQ+ guests

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Hakuba Tokyu Hotel

Photo gallery for Hakuba Tokyu Hotel

Lobby
Lanai
Exterior
In-room safe, blackout drapes, iron/ironing board, free WiFi
Lounge

Overview of Hakuba Tokyu Hotel

9.6 out of 10 Exceptional
9.6/10 Exceptional

Property highlights

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
Map
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Free ski shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Ski rentals
  • Ski storage
  • 4 outdoor tennis courts
  • Coffee shop/cafe
  • Meeting rooms
Feel at home
  • Refrigerator
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Standard Twin Room, Balcony (For 3 People)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room, Balcony (For 3 People)

  • 34 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Economy Twin Room (For 2 People)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Economy Twin Room (For 2 People)

  • 26 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (For 4 People)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room (For 4 People)

  • 41 sq m
  • Sleeps 4
  • 4 Large Twin Beds

Deluxe Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 3

Economy Twin - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Economy Twin - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 4

About this area

Getting around

  • Hakuba Station - 6 min drive
  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 21 min drive
  • Free train station pick-up
  • Free train station drop-off
  • Free ski shuttle

Restaurants

  • カフェアンドバー ライオン - 12 min walk
  • 日本料理雪 - 9 min walk
  • アンクル スティーブンス - 14 min walk
  • ももちゃんクレープ 八方本店 - 10 min walk
  • 万国屋 - 13 min walk
Map

About this property

Hakuba Tokyu Hotel

Placing you just steps from Hakuba Valley Ski Area, Hakuba Tokyu Hotel features a free ski shuttle. You can visit the spa to be pampered with massages, facials, or aromatherapy, and Chamonix, one of 2 restaurants, serves French cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Skiers will appreciate access to ski storage and rentals.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 102 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 15
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Free train station shuttle*

Offsite

  • Free ski shuttle

Other information

  • Designated smoking areas
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop

What to do

  • Tennis
  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Ski equipment rentals
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Full-service spa
  • 4 outdoor tennis courts
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Ski

  • Free ski shuttle
  • Ski storage
  • Ski rentals
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Chamonix - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Manyo - This restaurant specializes in Japanese cuisine and serves dinner only.
The Lodge - Onsite bar.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2858 for adults and JPY 683 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property caters to LGBTQ+ guests.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Frequently asked questions

Does Hakuba Tokyu Hotel offer free cancellation for a full refund?
Yes, Hakuba Tokyu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hakuba Tokyu Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hakuba Tokyu Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Hakuba Tokyu Hotel?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Hakuba Tokyu Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
What is there to do at Hakuba Tokyu Hotel and nearby?
Have fun with winter activities like skiing and in warmer months, improve your game at the onsite tennis courts. Indulge in a treatment at the spa and make the most of other amenities like a garden.
Are there restaurants at or near Hakuba Tokyu Hotel?
Yes, there are 2 onsite restaurants, featuring French cuisine.
Does Hakuba Tokyu Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hakuba Tokyu Hotel like?
Hakuba Tokyu Hotel is a short 1-minute walk from Hakuba Valley Ski Area and 11 minutes' walk from Hakuba Happo-One Ski Area.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very Good

Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Jamie, 10-night trip with friends
Verified Wotif guest review

8/10 Very Good

The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Darrell, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sonoe, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
bradley, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Kenji, 2-night trip
Verified Expedia guest review

8/10 Very Good

7-night trip
Verified Expedia guest review

10/10 Exceptional

Sam, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent facilities. Helpful staff. Makes Nagano even better.
Craig_family, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
4-night trip
Verified Expedia guest review