2/10 Poor
May 2, 2022
Nightmare general manager.
Extremely Rude general manager holiday inn express Webster Texas. Paq Huch.
She called me while I was driving on the free way approx 3 hrs before check in. Says you have 5 min to get me a a valid credit card.
I had spent over 1000 k on my card in a 24 hr period paying for a body scan, md visit and medications. That’s why the card didn’t go though. Over the limit in 24 hr period. I pulled off the highway and called her back immediately with another card.
She says too late. We have cancelled your reservation. This was on Friday around 1230. We have no more rooms to book. Goodbye.
So I reported her to headquarters while I scrambled to find another room. We were there for my highschool daughters regional track meet. I got an email follow up from her. It was insincere and the fox watching the henhouse. She was the only person on there.
No repercussions for her whatsoever. She was rude unprofessional dismissive and cost me a lot of trouble.
Kelly, 2-night family trip
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