Palazzo Caracciolo Napoli - MGallery

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Overview of Palazzo Caracciolo Napoli - MGallery

UNESCO Sustainable Travel Pledge

Palazzo Caracciolo Napoli - MGallery

4.0 star property
4-star hotel with restaurant, near Spaccanapoli

8.6/10 Fabulous

921 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
  • Non-smoking
The price is P8,440
Price available on 05/07/2022
Map
Via Carbonara 112, Naples, NA, 80139
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • Cruise ship terminal shuttle
For families
  • Children stay free
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Naples City Centre
  • Spaccanapoli - 7 min walk
  • Naples National Archaeological Museum - 12 min walk
  • University of Naples Federico II - 18 min walk
  • Piazza Dante - 19 min walk
  • Port of Naples - 25 min walk
  • Via Toledo - 26 min walk
  • Molo Beverello Port - 30 min walk
  • Castel Nuovo - 32 min walk
  • Galleria Umberto - 33 min walk
  • Via Chiaia - 34 min walk

Getting around

  • Naples Intl. Airport (NAP) - 24 min drive
  • Naples (INP-Naples Central Rail Station) - 16 min walk
  • Naples Central Station - 16 min walk
  • Montesanto Station - 24 min walk
  • Piazza Cavour Station - 7 min walk
  • Museo Station - 10 min walk
  • Porta Nolana Station - 15 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)

About this property

Palazzo Caracciolo Napoli - MGallery

Palazzo Caracciolo Napoli - MGallery is just 3.2 mi (5.2 km) from the airport and offers a shuttle (available 24 hours) for EUR 30 per vehicle one-way. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the helpful staff and nice bathrooms. The property is just a short walk to public transportation: Piazza Cavour Station is 7 minutes and Museo Station is 10 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 146 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (EUR 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle (available 24 hours)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free

What to do

  • Use of nearby fitness center

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1500
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Bathroom emergency pull cord

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: EUR 150 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per person, per night. This tax does not apply to children under 14 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, Maximum occupancy 3)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Spa access is available for an extra charge of EUR 15 per day

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Spa tub

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 25 per pet, per stay (maximum EUR 15.00 per stay)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs EUR 28 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli - MGallery Hotel
Palazzo Caracciolo Napoli - MGallery Naples
Palazzo Caracciolo Napoli - MGallery Hotel Naples

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

8.7/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Horrible location
Location is horrible, the surrounding area is not nice. Scaring to going arounf there. Noone adviced us that there is a spa in hotel. Internet does not work well.
2-night business trip
Verified Hotels.com guest review

8/10 Very Good

caroline, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Palazzo Caraciolo is a beautiful historic palace conveniently located to many historical sites in the center of the historic distance and a ten minute walk from the train station. The staff were very friendly and helpful and the hotel restaurant was excellent. In noisy Naples it was an island of calm and quiet at night.
Stephen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Everyone was very helpful and friendly. Hotel is lovely with a great breakfast for only 15 euros each
katia, 1-night trip with friends
Verified Expedia guest review

8/10 Very Good

Receptionist and bar tender were amazing
thomas, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

John, 3-night trip
Verified Expedia guest review

8/10 Very Good

Beautiful hôtel. Big and quiet rooms
Julien, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is a beautiful property and we enjoyed staying there. Staff were wonderful. However, we would have preferred a room on one level with bathroom on same level with bedroom. Other than that, the accommodations were just great.
Marilyn F., 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alison, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Dirty and bad neighborhood
Hotel was in a bad neighborhood and very poorly kept. There was mold in the bathroom and stains on the sheet. It’s far from the attractions and any sights worth visiting. Overall, it’s in the top 3 worst hotels we ever stayed in.
3-night trip
Verified Hotels.com guest review