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All properties in Surabaya, East Java, Indonesia

Surabaya Suites Hotel

4-star Surabaya hotel with outdoor pool, connected to a shopping center

  • Free WiFi and free parking
From
P1,609

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Deluxe Suite King - Living Room
  • Outdoor Pool
Outdoor Pool. Image 1 of 47.
1 / 47Outdoor Pool
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, 60271, East Java, Indonesia
7.6.Good.
  • Very convenient and friendly staff allowing us the flexibility and freedom to peruse with…

    Dec 27, 2019

  • Convenient location. Beside surabaya plaza. Breakfast however not much variety

    Aug 18, 2019

See all 25 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 230 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Health club
  • Spa services

For families

  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Heart of Surabaya
  • Surabaya Plaza Shopping Mall - 2 min walk
  • World Trade Centre - 2 min walk
  • Submarine Monument (Monumen Kapal Selam) - 5 min walk
  • Grahadi - 9 min walk
  • Grand City Surabaya - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite King
  • Business Suite King
  • Deluxe Suite King
  • Business Suite Twin
  • Junior Suite Twin

What’s around

Landmarks

  • Heart of Surabaya
  • Surabaya Plaza Shopping Mall - 2 min walk
  • World Trade Centre - 2 min walk
  • Submarine Monument (Monumen Kapal Selam) - 5 min walk
  • Grahadi - 9 min walk
  • Grand City Surabaya - 10 min walk
  • Sharp Bamboo Monument - 10 min walk
  • Joko Dolog Statue - 11 min walk
  • Tunjungan Plaza - 16 min walk
  • Rumah Sakit Umum Daerah Dr. Soetomo - 21 min walk
  • Cheng Hoo Mosque - 22 min walk

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Gubeng Station - 15 min walk
  • Surabaya Pasar Turi Station - 13 min drive
  • Airport shuttle (surcharge)
map
See on map
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, 60271, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 230 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Health club
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing nearby
  • Spa tub
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator
  • Safe-deposit box at front desk
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Taman - This restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Coffee Bar - This coffee shop serves brunch, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 17 (one-way)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 48.0 per night

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

Also known as

  • Hotel Surabaya Plaza
  • Horison Suites Hotel
  • Horison Suites Surabaya
  • Surabaya Suites Hotel Hotel
  • Surabaya Suites Hotel Surabaya
  • Surabaya Suites Hotel Hotel Surabaya
  • Surabaya Plaza
  • Surabaya Plaza Hotel
  • Surabaya Plaza Hotel Java
  • Surabaya Suite Hotel
  • Surabaya Suite
  • Horison Suites Surabaya Hotel
  • Surabaya Suites Hotel
  • Surabaya Suites

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Surabaya Suites Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Zangrandi (7-min walk), My Kopi-O (7-min walk), and The Brownie Bar (7-min walk).
  • Yes, an airport shuttle is available. The charge is USD 17 one-way.
  • Onsite recreation at Surabaya Suites Hotel includes aerobics . Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Surabaya Suites Hotel also has a sauna and a steam room.
7.6.Good.
  • 8.0.Very good

    Clean and conveniently located next to a mall. Room is spacious too

    2 night family trip, Aug 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Decent stay

    I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.

    5 night business trip, Aug 1, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍

    5 night trip, Jul 30, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay

    1 night trip with friends, Jul 13, 2019

    Verified Expedia guest review

  • 6.0.Good

    The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.

    Jackmond, 3 night business trip, Jul 9, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Book if the price stay low

    Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.

    Hei Tung, 2 night romance trip, Jun 30, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.

    1 night business trip, Mar 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Satisfied and recommended

    Qomaruddin, 1 night business trip, Dec 6, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice hotel close to the shopping mall and convention centre

    3 night trip, Nov 20, 2018

    Verified Expedia guest review

  • 2.0.Poor

    Very poor experience

    The hotel is in a poor state - although laundered, sheeted were ripped with some holes darned and some not. There were also pen marks on the sheets. Tiles were chipped throughout the property including in the swimming pool. The pool water was quite dirty with leaves and some litter in. The loungers were very old and some were also broken. In the bar, the service was fine if slow but we decided against eating in the property when we saw a large rat next to the bar which is located in the centre of the hotel. There are some restaurants in the shopping centre near the hotel and it is walking distance to the train station.

    Caroline, 1 night romance trip, Sep 10, 2018

    Verified Hotels.com guest review

See all 25 reviews